MSI Error 2835 installing Symantec pcAnywhere

[Curt]

I'm attempting to install Symantec pcAnywhere 11.0 on my
Windows 2000 Pro system at SP4. The pcAnywhere error
message indicates that there is an problem with the
Windows installer package (error 1722).

When I report the error to Symantec they tell me that the
error is with MSI and I should report the problem to
Microsoft. I'm still not convinced that the problem is not
in the Symantec packaging of their product.

I activated logging using MSIEXEC and in the log I see a
Windows Installer Error 2835. From what I've read this
appears to be a problem with the "Control table".

DEBUG: Error 2835: The control ErrorIcon was not found on
dialog SetupError
Internal Error 2835. ErrorIcon, SetupError

Is there anything I can do to resolve this problem myself
or who should I be pursuing this problem with? Microsoft
or Symantec?

Thanks.

 

[Kallely Sajan]

Looks like one of the custom actions is failing.

If you look couple of lines above that DEBUG: Error in the log file it
should tell you exactly which custom action is failing. Depending on what
that custom action does, the problem can be on any side of the fence.
Symantec should be able to tell you what that custom action does and suggest
a workaround

 

[Curt]

Thanks for the response. Here are the lines in the log
immediately proceeding the error. Which action is failing?

Thanks.

Action 21:03:40: CopyAddtionalFiles.
1: 4 2: ISCUSTOM: Calling MsiCopyAdditionalFiles...
1: 4 2: ISCUSTOM: MsiCopyAdditionalFiles()-

UpdateTemplateFiles() SUCCESS

Action 21:03:40: InstallLiveUpdate. Configuring
LiveUpdate. Please wait...
DEBUG: Error 2835: The control ErrorIcon was not found on
dialog SetupError
Internal Error 2835. ErrorIcon, SetupError
Error 1722.There is a problem with this Windows Installer
package. A program run as part of the setup did not finish
as expected. Contact your support personnel or package
vendor. Action InstallLiveUpdate, location:
C:\WINDOWS\Installer\MSI21D.tmp, command: -s -a -q
MSI (s) (88:5C): Product: Symantec pcAnywhere -- Error
1722.There is a problem with this Windows Installer
package. A program run as part of the setup did not finish
as expected. Contact your support personnel or package
vendor. Action InstallLiveUpdate,
location: C:\WINDOWS\Installer\MSI21D.tmp, command: -s -
a -q

 

[Andreas Magnusson]

It seems that the custom action InstallLiveUpdate is failing. That error
code is 1722.

/Andreas

 

[Curt]

I'm getting no where with Symantec support. I offered the
error lines from the log in hopes that they would use this
to diagnose the problem or offer me a circumvention. But,
this is the response I received:

////////////////////////////////////////////////////////
If this were a package issue, then we would see a lot of
these issues,but very few ever report this issue, out of
the few that need support.

I have searched Google for you on this Installer error and
found that this is either an issue with a corrupt
Installer installation, or a permissions issue.

In addition to finding out how to clean up the Windows
Installer files, you may want to make sure you are logged
onto the local machine as Administrator for the install,
and then verify that you do not have restricted
permissions to the Windows, System and the Program Files
Folders.
/////////////////////////////////////////////////////////

How do I validate the integrity of the Windows Installer?
I am looged on with Administrator Authority. Looks like if
I can't find a way to resolve this myself, I'll just have
to return the Symantec product or wait for enough people
to have the same problem.

Thanks.