Error Message: "Msbb.exe has encountered a problem and needs to close..."
WGID:485
ID: 317714.KB.EN-US CREATED: 2002-02-05 MODIFIED: 2003-11-04
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The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition
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SYMPTOMS
========
While you are using n-CASE by 180Solutions, Inc., you may receive the
following error message:
Msbb.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
If the error message is still displayed and you want to see the data that
the error report contains, click the "click here" link at the bottom of the
message box. You then see error signature information that may be similar
to the following:
App name App version Module name Module version Offset
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Msbb.exe Various Unknown 0.0.0.0 00000000
NOTE: n-CASE is a real-time comparison shopping
engine that may be installed when you install other free software
applications.
CAUSE
=====
This issue may occur if some versions of Msbb.exe (a component of the
n-CASE software) runs at the same time as some versions of the New.net
plug-in software by New.net, Inc.
WORKAROUND
==========
To work around this issue, uninstall n-CASE. To do this follow these steps:
1. In "Control Panel", open "Add or Remove Programs".
2. In the list of currently installed programs, click "Interstitial Ad
Delivery by n-CASE" or "n-CASE".
3. Click "Change/Remove", and then click "Yes" to remove this n-CASE
component.
4. In the list of currently installed programs, click "n-CASE" or "PAD
Lookups by n-CASE".
5. Click "Change/Remove" to remove this n-CASE component.
6. Right-click the Windows taskbar, and then click "Task Manager".
7. On the Processes tab, click any instances of the Msbb.exe process
that are still running, and then click "End Process".
8. Search your Windows drive for the Msbb.exe file, and delete it if it
is found.
For additional information about n-CASE, visit the following
180Solutions Web site:
http://www.180solutions.com/Consumers/nCASEExplained.aspx
For n-CASE removal instructions from 180Solutions, visit the
following 180Solutions Web site:
http://www.180solutions.com/Consumers/HowToUninstall.aspx
For more information about New.net, visit the following New.net
Web site:
http://www.new.net/help_faq.tp
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
Regards,
Ken Simmons
Microsoft Technical Support for Platforms and Business Applications
