MS04-032 (KB840987)

[Scott]

After installing this Security Update through our SUS
server, we started having an outbreak of workstations
getting an 'unexpected kernel mode trap' error and were
caught in a loop of rebooting, initializing windows 2000,
trap message, rebooting, etc.

I made DELL aware of this as it only seemed to affect our
older model DELLs (i.e. Optiplex GX1, GX110, GX150) and
not our newer models (i.e. Optiplex GX240, GX270). All
models had the same os, service packs, hotfixes,
applications, etc. before this security update was
installed.

So far our only fix is to reboot into Safe Mode, go to
Add/Remove Programs in Control Panel, and uninstall
KB840987. Has anyone else run into this yet? Is there a
better fix?

 

[Dave Patrick]

At the bottom of the page you might want to submit that information.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| After installing this Security Update through our SUS
| server, we started having an outbreak of workstations
| getting an 'unexpected kernel mode trap' error and were
| caught in a loop of rebooting, initializing windows 2000,
| trap message, rebooting, etc.
|
| I made DELL aware of this as it only seemed to affect our
| older model DELLs (i.e. Optiplex GX1, GX110, GX150) and
| not our newer models (i.e. Optiplex GX240, GX270). All
| models had the same os, service packs, hotfixes,
| applications, etc. before this security update was
| installed.
|
| So far our only fix is to reboot into Safe Mode, go to
| Add/Remove Programs in Control Panel, and uninstall
| KB840987. Has anyone else run into this yet? Is there a
| better fix?

 

[Guest]

Dave,
I'm new to this whole newsgroup thing...this was my first
post. I'm not sure what you mean by 'at the bottom of the
page you might want to submit that information'. Could
you please clarify? Thank you.

 

[Dave Patrick]

At the bottom of this page.

http://support.microsoft.com/default.aspx?scid=kb;[LN];840987

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

| Dave,
| I'm new to this whole newsgroup thing...this was my first
| post. I'm not sure what you mean by 'at the bottom of the
| page you might want to submit that information'. Could
| you please clarify? Thank you.

 

[Scott]

Thank you.

 

[Guest]

scott, have the same situation here, Dell GX150... bluescreens with
0000007f (00000008,00000000,00000000,00000000)

Mike O'Hearn

 

[Guest]

Just as a follow up, I flashed the BIOS on one GX150 from A02 to A10 and it
did NOT solve the problem. I didn't think it would, but thought, well shot
in the dark, sometimes ya get lucky.