Driver won't install: HP Photosmart 1115; solid advice requested

[Richard Steinfeld]

This problem involves two computers:

- A Dell Optiplex GX110 with Windows XP Prof SP2, both native USB1 and
aftermarket USB2 card.

- A Dell Optiplex GX240 with Windows XP Prif SP1, native USB1
Both connections are via USB.

I downloaded the install file for this printer from the HP web site onto
the GX110, which is the only one that's on the net. I copied the file
onto a CDRW, took it to the GX240, copied it to the hard drive, and ran
it. The installation went perfectly, and the printer worked normally.

I then moved the printer to the room with the GX110. The same install
routine will not work properly.

- Windows can find the printer, but it doesn't appear that the HP
routine can find the printer (uncertain). I have to exit the
installation; the routine calls for a reboot to reverse what it's done.

- I find a message that two files either couldn't be installed or
couldn't be found (varies).
These files are: HPHACR.EXE, and HPHUNI0E.EXE.

- These files exist on the successful GX240.
- After the aborted installation, the files are missing from the
printer's program directory in c:\program files\
- When I examine the same program directory during the attempted
installation, these files are present. It appears that the installation
routine is copying these two files into the directory, and is then
deleting them.

I had been using an HP 940c printer on the GX110. I left that
installation in place and experienced this problem, so I then deleted
the 940c installation using Total Uninstall (with which I'd installed
it). This did not help.

Can anyone shed light on this problem and/or give me guidance about
fixing the problem?
I've not been able to get any insight about this on the HP site.

Thanks.

Richard

 

[Al Bundy]

This problem involves two computers:

- A Dell Optiplex GX110 with Windows XP Prof SP2, both native USB1 and
aftermarket USB2 card.

- A Dell Optiplex GX240 with Windows XP Prif SP1, native USB1
Both connections are via USB.

I downloaded the install file for this printer from the HP web site onto
the GX110, which is the only one that's on the net. I copied the file
onto a CDRW, took it to the GX240, copied it to the hard drive, and ran
it. The installation went perfectly, and the printer worked normally.

I then moved the printer to the room with the GX110. The same install
routine will not work properly.

- Windows can find the printer, but it doesn't appear that the HP
routine can find the printer (uncertain). I have to exit the
installation; the routine calls for a reboot to reverse what it's done.

- I find a message that two files either couldn't be installed or
couldn't be found (varies).
These files are: HPHACR.EXE, and HPHUNI0E.EXE.

- These files exist on the successful GX240.
- After the aborted installation, the files are missing from the
printer's program directory in c:\program files\
- When I examine the same program directory during the attempted
installation, these files are present. It appears that the installation
routine is copying these two files into the directory, and is then
deleting them.

I had been using an HP 940c printer on the GX110. I left that
installation in place and experienced this problem, so I then deleted
the 940c installation using Total Uninstall (with which I'd installed
it). This did not help.

Can anyone shed light on this problem and/or give me guidance about
fixing the problem?
I've not been able to get any insight about this on the HP site.

Thanks.

Richard

I'm not sure if you tried this or not. Move the entire file from the
CD to the computer in a new file and execute from there.
If you are still getting a message about missing those two files, make
sure they exist somewhere and direct the install to them. Find the
files even if you need to copy them from the other computer.
Personally, I don't like to use CDRWs. CDs only cost about 20¢ so I
feel that saves me trouble rather than costing me.

 

[Richard Steinfeld]

I'm not sure if you tried this or not. Move the entire file from the
CD to the computer in a new file and execute from there.

I originally downloaded the install file from the HP web site to the D:
drive on the problem machine (D: is a partition on the physical drive
that has C:. C: is the smaller partition which holds the operating
system and installed program files).

I copied this downloaded file onto the CDRW, and then copied the file
from the CDRW to the C: drive of the second computer, from which it
installed perfectly. Then, having no luck trying the installation on the
original computer, I tried installing it to that computer from the CDRW.
No luck.

If you are still getting a message about missing those two files, make
sure they exist somewhere and direct the install to them.

Not sure that I understand. Can you give me a sample command?

The install routine creates a program directory within C:\Program Files\
and puts a bunch of files in it. In fact, I found these two files in
that directory during mid-installation, but after I had to abort the
installation, most or all the files remained in that directory _except
the two missing files._

In other words, the install routine put them there, and then erased them!

Find the

files even if you need to copy them from the other computer.

I tried this, and I tried running a "Setup" file from that group. It
didn't do anything.

Personally, I don't like to use CDRWs. CDs only cost about 20¢ so I
feel that saves me trouble rather than costing me.

There are various reasons why I use CDRWs, especially since I already
have a bunch of them. I've also read that they offer superior retention
due to their different process. They've worked out fine for me, maybe
because I've been using trustworthy blanks.

Thanks.

Richard

 

[Al Bundy]

I originally downloaded the install file from the HP web site to the D:
drive on the problem machine (D: is a partition on the physical drive
that has C:. C: is the smaller partition which holds the operating
system and installed program files).

I copied this downloaded file onto the CDRW, and then copied the file
from the CDRW to the C: drive of the second computer, from which it
installed perfectly. Then, having no luck trying the installation on the
original computer, I tried installing it to that computer from the CDRW.
No luck.


Not sure that I understand. Can you give me a sample command?

The install routine creates a program directory within C:\Program Files\
and puts a bunch of files in it. In fact, I found these two files in
that directory during mid-installation, but after I had to abort the
installation, most or all the files remained in that directory _except
the two missing files._

In other words, the install routine put them there, and then erased them!

Find the


I tried this, and I tried running a "Setup" file from that group. It
didn't do anything.


There are various reasons why I use CDRWs, especially since I already
have a bunch of them. I've also read that they offer superior retention
due to their different process. They've worked out fine for me, maybe
because I've been using trustworthy blanks.

Thanks.

Richard

I don't know, Richard. All I can say is I've had trouble installing
that printer in the past and always succeeded by coming at it from
different directions. If you are not prompted for the missing file,
all you can do is try to put it where it belongs as you did. You could
put the whole file from that CDRW on the C drive directly and try it
from there. You could also use the add printer function and direct
that to the set-up file you created. HP recommends this in some cases.
You know the driver file is good and it works on the other computer.
It's your computer that needs to be tricked into using it.

 

[Richard Steinfeld]

Well, Bloody hell Al: it worked!

I had put the extracted installation files in a directory named C:\temp.
I had attempted to run the installation from there (setup.exe), but it
always abended same as all the other attempts.

This time, I tried the Windows "add printer" routine, and pointed it to
the "setup.exe" file. The installation was almost instant, and I was not
prompted via the previous HP installation routine. For example, I didn't
get the HP menu offering me a choice of "install, uninstall, or special
features." I also was not asked to choose a port or USB, nor was I
instructed to ensure that the printer was disconnected and turned off
until instructed otherwise. I had left the printer on throughout the
routine. Hmmmm. It's at least working as a standard HP Windows printer,
complete with the toolbox.

Thank you.

Richard