Normal.dot is the normal template (for Word versions up to 2003). It should
be in the user templates folder and if you have not changed the location
where Word stores its templates you can find it by typing
%APPDATA%\Microsoft\Templates
in the Address bar of Explorer.
If as the message indicates you have a copy of normal.dot in the Word or
Office startup folder, then it will load it as an add-in and there will be a
conflict with the normal template as indicated by the message. You need to
ensure that you have only one normal template in your Windows profile and it
must be in the indicated folder. remove or rename any others that you might
find. You also need to remove any hidden lock files - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm
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Graham Mayor - Word MVP
My web site
www.gmayor.com
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