MS Word 2003 number of copies not resetting

[tmcaninch]

Hello -

I am having this same issue with 2 users in my office. Everyone else
is working fine. We do not use any macros at all and these are default
installations of Office 2003.

For these 2 users when they set the number of copies in print dialog
box it works. Every print job after that remains set at the number of
copies, MS Word does not default back to 1 copy. This is only
happening in MS Word, excel, powerpoint are working fine.

The number of copies in printer properties is set to 1 copy.

If I delete the normal.dot template them MS Word works as normal the
next time they start up but once they have changed the number of
copies this problem happens again.

 

[John McGhie [MVP - Word and Word Macintosh]]

I think the two users are getting the correct function: that's what's
supposed to happen.

Chances are, the other users are running with lower privileges that is
preventing the system from writing that setting back to the user's registry.

Either than, or these two users have the printer driver installed locally,
while the rest of the users are using the driver installed on the print
server.

Hope this helps

Hello -

I am having this same issue with 2 users in my office. Everyone else
is working fine. We do not use any macros at all and these are default
installations of Office 2003.

For these 2 users when they set the number of copies in print dialog
box it works. Every print job after that remains set at the number of
copies, MS Word does not default back to 1 copy. This is only
happening in MS Word, excel, powerpoint are working fine.

The number of copies in printer properties is set to 1 copy.

If I delete the normal.dot template them MS Word works as normal the
next time they start up but once they have changed the number of
copies this problem happens again.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410