G
Guest
I get this message every time I boot up. It says updates are available would you like to install them now? I am afraid to say yes. Is it safe? Is this a windows update that I need?
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W
Wesley Vogel
Not Windows Update.
Also this is not necessary.
From >>
http://www.answersthatwork.com/Tasklist_pages/tasklist_m.htm
[[Motivesb
MotiveSB.exe
(Motive Communications)
Motive SmartBridge background task which appears as an Online Support
icon in the System Tray. We believe it to be part of the Motive Broadband
Manager stable of products from Motive Communications, although we are not
100% certain yet. Some descriptions of Motive Broadband Manager from the
Motive website on 20-Feb-2004 : “Self-management software that automates
the residential subscriber service and support experience” – “Performs
automated troubleshooting and problem resolution” – “Proactively detects
problems and guides subscribers through the resolution process.” – “Offers
an escalation mechanism and process for resolving problems that require help
from service providers. When self-configuration or self-repair cannot
resolve the issue, Motive Broadband Manager automatically escalates a
support request electronically to the provider's customer service center,
providing the information gathered during the self-service experience as a
starting point to speed problem resolution.”. In our experience Motive
Smartbridge is installed by the installation CD provided by a number of
broadband ISPs, most notably, at the time of writing, Verizon, Adelphia.
Recommendation :
We simply cannot understand why ISPs insist on installing software like this
on users PCs without thorough, thorough, thorough, and also....., thorough
testing ! Frequent “Kernel32 invalid page faults” on boot-up is the most
common complaint. But that’s not all : we have seen PC hangs and
spontaneous reboots also being caused by this task. Add to this that this
task regularly communicates information back to the ISP without, in most
cases, the user ever having been informed clearly and unambiguously about
what is being communicated, and you have a task which we recommend
unequivocally that you eliminate. As we state consistently in these pages,
ISPs have the technology to monitor the quality of their service to you the
customer without any software from them running on your PC. They possess a
range of diagnostic hardware and tests which can help them pinpoint problems
with remarkable accuracy, so do not ever believe any statement which infers
that you need software like Motive Smartbridge running for your ISP to be
able to support you ! We have frequent contacts with our own ISP and the
range of tests they can perform, and their ability to home in on the exact
problem, is absolutely stunning. You have two choices : the quick and easy
solution if you do not want to “mess around” too much with your PC is simply
to disable this task on the Startups tab of The Ultimate
roubleshooter – this has the advantage of allowing you to re-enable the
task should you experience a problem with your broadband connection and your
ISP insist on you having this task running before they can provide you with
support. Alternatively, if you are technically advanced, in addition to
disabling this task you could decide to de-install anything “Motive” or
which has your ISP’s name and something akin to “support” in the
“Add\Remove Programs” icon in the Control Panel. ]]
Also this is not necessary.
From >>
http://www.answersthatwork.com/Tasklist_pages/tasklist_m.htm
[[Motivesb
MotiveSB.exe
(Motive Communications)
Motive SmartBridge background task which appears as an Online Support
icon in the System Tray. We believe it to be part of the Motive Broadband
Manager stable of products from Motive Communications, although we are not
100% certain yet. Some descriptions of Motive Broadband Manager from the
Motive website on 20-Feb-2004 : “Self-management software that automates
the residential subscriber service and support experience” – “Performs
automated troubleshooting and problem resolution” – “Proactively detects
problems and guides subscribers through the resolution process.” – “Offers
an escalation mechanism and process for resolving problems that require help
from service providers. When self-configuration or self-repair cannot
resolve the issue, Motive Broadband Manager automatically escalates a
support request electronically to the provider's customer service center,
providing the information gathered during the self-service experience as a
starting point to speed problem resolution.”. In our experience Motive
Smartbridge is installed by the installation CD provided by a number of
broadband ISPs, most notably, at the time of writing, Verizon, Adelphia.
Recommendation :
We simply cannot understand why ISPs insist on installing software like this
on users PCs without thorough, thorough, thorough, and also....., thorough
testing ! Frequent “Kernel32 invalid page faults” on boot-up is the most
common complaint. But that’s not all : we have seen PC hangs and
spontaneous reboots also being caused by this task. Add to this that this
task regularly communicates information back to the ISP without, in most
cases, the user ever having been informed clearly and unambiguously about
what is being communicated, and you have a task which we recommend
unequivocally that you eliminate. As we state consistently in these pages,
ISPs have the technology to monitor the quality of their service to you the
customer without any software from them running on your PC. They possess a
range of diagnostic hardware and tests which can help them pinpoint problems
with remarkable accuracy, so do not ever believe any statement which infers
that you need software like Motive Smartbridge running for your ISP to be
able to support you ! We have frequent contacts with our own ISP and the
range of tests they can perform, and their ability to home in on the exact
problem, is absolutely stunning. You have two choices : the quick and easy
solution if you do not want to “mess around” too much with your PC is simply
to disable this task on the Startups tab of The Ultimate
roubleshooter – this has the advantage of allowing you to re-enable the
task should you experience a problem with your broadband connection and your
ISP insist on you having this task running before they can provide you with
support. Alternatively, if you are technically advanced, in addition to
disabling this task you could decide to de-install anything “Motive” or
which has your ISP’s name and something akin to “support” in the
“Add\Remove Programs” icon in the Control Panel. ]]
B
Bruce Chambers
Greetings --
Motive Smartbridge has _nothing_ to do with Windows, and is
spyware that usually comes from Verizon. Have you installed any
software to link your computer to a cell phone?
Bruce Chambers
--
Help us help you:
You can have peace. Or you can have freedom. Don't ever count on
having both at once. - RAH
Is it safe? Is this a windows update that I need?
Motive Smartbridge has _nothing_ to do with Windows, and is
spyware that usually comes from Verizon. Have you installed any
software to link your computer to a cell phone?
Bruce Chambers
--
Help us help you:
You can have peace. Or you can have freedom. Don't ever count on
having both at once. - RAH
available would you like to install them now? I am afraid to say yes.Kathleen said:I get this message every time I boot up. It says updates are
Is it safe? Is this a windows update that I need?
G
Guest
So, if Motive Smartbridge Auto Update is not necessary, Kathleen, HOW do you
stop that stupid popup every time you boot up???
stop that stupid popup every time you boot up???
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