Motive Monitor Service

[Guest]

I get an error message about Motive Monitor Service and I have no idea what
this is

 

[PA Bear]

CrystalBall© sez:

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer’s file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To resolve this error if IE7 is installed:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without
the quotes); you may need to enable Advanced option and the 3 options
underneath it.]

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

 

[Guest]

Hi CliffN,

The Motive Monitor Service is a Dell utility called the Dell Resolution
Assistant. Apparently, it is no longer supported by Dell and can be
uninstalled via Add/Remove Programs in Control Panel.



Regards,

 

[Guest]

Thank you for clearing this up.

Hi CliffN,

The Motive Monitor Service is a Dell utility called the Dell Resolution
Assistant. Apparently, it is no longer supported by Dell and can be
uninstalled via Add/Remove Programs in Control Panel.



Regards,

 

[Guest]

You're welcome



Regards,