Modem problems

[Steve O'Neill]

I'm having issues with a modem on a Toshiba Satellite laptop.
Unfortunatley, I suspect that this will fall somewhere between the OS
(XP Home) and the application (Earthlink) making it difficult to
diagnose/solve.

In the process of ridding this machine of viruses recently the modem
suddenly went missing. It was there and working fine but following one
of many reboots it just ceased to function. I wasn't doing anything
explicitly with the modem at the time.

At this point I can see the "Toshiba Software Modem" in the Phones
portion of the control pannel and I can query the modem via the
diagnostics there. The only thing which seems odd there is that it
reports that the CLS command is not supported. Other than that it seems
fine.

But when I try to connect using the latest Earthlink software it reports
that it can't establish a connectoid (a new word?) and that I should
uninstall and reinstall the drivers. Been there, done that - to no avail.

Anyone seen anything similar or have any suggestions...

Thanks,
Steve

 

[Guest]

Have you tried uninstalling and re-installing the earthlink software? it may be to do with the way the application links to the modem?

Thats all I can recomend besides asking earthink's support for any ideas

 

[Steve O'Neill]

Have you tried uninstalling and re-installing the earthlink software? it may be to do with the way the application links to the modem?

Yup, did that too, hoping that it might solve the problem. Same ol'
error message though.

Thats all I can recomend besides asking earthink's support for any ideas

I'll try Earthlink as well as Toshiba. Toshiba has actually helped
solve problems in the past but we'll have to see if they can pull
through again.

Thanks.

 

[Jim Byrd]

Hi Steve - What does Device Manager (Start|Run then enter devmgmt.msc)
show for the modem when you do right click|Properties?

--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



In

 

[Steve O'Neill]

Hi Steve - What does Device Manager (Start|Run then enter devmgmt.msc)
show for the modem when you do right click|Properties?

I don't have the machine at my fingertips but I believe that it shows
the modem as 'functioning properly' (i.e. no conflicts). It shows up as
a PCI device on this particular machine. I will verify this though when
I get my hands on the laptop.