Modem problem

[Grandad]

I have checked in device manager and the modem is reported as working OK.
However, when trying to connect I get the message "Modems Connecting..." but
nothing happens until it times out and you get the opportunity to repair.
Windows then reports that there is nothing wrong. As I try to connect I get
no sound from the modem but the phone works.

Can anyone help please.

Kind Regards
Mick

 

[Chuck]

Without further information, such as the make and model of the modem, How it
is connected (internal, external, USB, etc.) It's really hard to give you
any useful advice. Was the modem included in the computer, and , by chance,
is it a laptop? (make, model?) Does the modem have one or two phone jacks?
Have you had any electrical storms in the recent past when the modem was
connected to the phone line?

 

[Grandad]

Hi Chuck

Its a Acer Aspire 5630 laptop with an internal modem. The problem seems
quite bazaar in as much as I have also tried a USB modem and still have the
same problem. I'm not sure about the electrical storm as the laptop is used
by someone else.

Hope that helps
Grandad