Modem problem

[Lindsay]

Yesterday, I upgraded (Fresh Install) my friends pc from ME to XP. Now his
modem doesn't work. That morning, he was using ME and had been on the
internet with no problems. Now, under XP, the modem keeps saying there is no
dial tone. Windows says the modem is working correctly, and the driver
(Generic SoftK56) is working fine. I tried downloading another driver, which
works OK, but it still reports no dial tone. None of the hardware has been
touched, and I have tried another phone cable, but to no avail. There is a
checkbox that allows the modem to ignore dial tones, and although it does
dial a number, there is never an answer. And, yes, the phone line is OK. I
used another pc which dialled up with no problems.

 

[Kenny]

if the number is dialed then it means you have an incorrect number, check it
again.

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--
Hope this helps. Let us know.
_____________
Kenny S
foksot2004 at hotmail.com
www.computerboom.net

 

[Lindsay]

The number is correct. But that doesn't explain why it says there is no dial
tone.

 

[Kenny]

You say you have disabled the wait for dialtone option, and the modem
dials....

Does it still say no dialtone?

What is the exact model of the modem?
I have seen some Motorola modems being recognized as generic SoftK56 ones,
but only if you install the correct Motorola drivers does the modem work
properly.

I still think its strange that the modem dials but you get no reply, if it
dials the correct number it SHOULD get a reply.
Try plugging in a telephone and dial the exact number you have
on the connection. See if the remote computer replies.

--
--
Hope this helps. Let us know.
_____________
Kenny S
foksot2004 at hotmail.com
www.computerboom.net

 

[Lindsay]

The generic XP driver says it's a Conexant modem. Another laptop on the same
telephone line dials up no problem to the same number.

 

[Al]

How to Troubleshoot "No Dial Tone" Issues in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;326681

Al