D
Dave
I have a Dell Dimension 4550 running windows XP. I
connect to the internet using AOL diaup. A few days ago I
noticed that the computer would lock up (not respond to
any commands including <ctl-alt-dlt>) when it was trying
to dial. Subsequent analysis indicated that anytime that
the computer would try to access the installed modem
(troubleshooting wizard, etc...) that the computer would
lock up. Now my bright idea was to remove the modem from
the Windows Control Panel and reboot to see if this would
fix it. After rebooting the windows hardware auto detect
feature finds the new modem and then immediately locks up
the computer just after logging on. So now the computer
is totally frozen. The modem in question is a BCM V.92
which I think is an internal soft modem. We have had many
recent storms and it is possible that lightning fried this
one. What should I do? If I need to replace it or
disable it could you direct me to some instructions?
Some extra information: There are 3 ports for phone line
connections. 1 near the middle of the case near some USB
ports and 2 together nearer the bottom. Upon opening the
case I noticed that the 1 near the top is attached to a
module that connects directly to the motherboard. The 2
near the bottom are attached to a card that is connected
to the motherboard via a jumper wire. I tried
disconnecting the jumper wire on the bottom card without
any success. So I assume that the problem in question is
with the upper module attached directly to the
motherboard. What is the bottom card with the 2 phone
jacks, another modem?
connect to the internet using AOL diaup. A few days ago I
noticed that the computer would lock up (not respond to
any commands including <ctl-alt-dlt>) when it was trying
to dial. Subsequent analysis indicated that anytime that
the computer would try to access the installed modem
(troubleshooting wizard, etc...) that the computer would
lock up. Now my bright idea was to remove the modem from
the Windows Control Panel and reboot to see if this would
fix it. After rebooting the windows hardware auto detect
feature finds the new modem and then immediately locks up
the computer just after logging on. So now the computer
is totally frozen. The modem in question is a BCM V.92
which I think is an internal soft modem. We have had many
recent storms and it is possible that lightning fried this
one. What should I do? If I need to replace it or
disable it could you direct me to some instructions?
Some extra information: There are 3 ports for phone line
connections. 1 near the middle of the case near some USB
ports and 2 together nearer the bottom. Upon opening the
case I noticed that the 1 near the top is attached to a
module that connects directly to the motherboard. The 2
near the bottom are attached to a card that is connected
to the motherboard via a jumper wire. I tried
disconnecting the jumper wire on the bottom card without
any success. So I assume that the problem in question is
with the upper module attached directly to the
motherboard. What is the bottom card with the 2 phone
jacks, another modem?