Modem - Details.. (where are the details.)

[Pegasus \(MVP\)]

Hi,,

A friend (80yr old) has just got hold of a computer with xp on it,
broadband too.
Trouble is, his modem seems to shut down if inactive for a while; I went
to his control panel and
clicked on 'phone/modem', but instead of showing details, it just brings
up a dialogue box for
setting up a modem.
Where are the dialogue boxes that show all the settings etc? I want to see
if I can find a tick-box
or similar to tell the modem to stop shutting down,, even if its more
than an hour or more.
On my win98 machine, I go to c/panel and and click on modem, and I find
heaps of options.

Tia.

Hard to say without knowing a lot more, e.g.
- Brand & model of modem
- Type of connection between PC and modem (Serial? CAT5? USB?)
- Is this a modem/router?

 

[greeny]

Hi,,

A friend (80yr old) has just got hold of a computer with xp on it, broadband too.
Trouble is, his modem seems to shut down if inactive for a while; I went to his control panel and
clicked on 'phone/modem', but instead of showing details, it just brings up a dialogue box for
setting up a modem.
Where are the dialogue boxes that show all the settings etc? I want to see if I can find a tick-box
or similar to tell the modem to stop shutting down,, even if its more than an hour or more.
On my win98 machine, I go to c/panel and and click on modem, and I find heaps of options.

Tia.

 

[greeny]

Hard to say without knowing a lot more, e.g.
- Brand & model of modem
- Type of connection between PC and modem (Serial? CAT5? USB?)
- Is this a modem/router?

Hmmm,,,
I dont have it in front of me right now,, but I'm sure it is ethernet cable. It may be couple
of days before I see it again too.
No, no router.
Does this make a difference to where I can find the 'settings' dialoge box? Apart from what I
have told you, the internet works fine for him,, just seems to shut off if he leaves it for a
while.
Tia

 

[TaurArian]

"it is ethernet cable"

Control Panel \ Network & Internet Connections \ Network Connections \ Lan
or High Speed Internet (Local Area Connection)


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

 

[Pegasus \(MVP\)]

Hmmm,,,
I dont have it in front of me right now,, but I'm sure it is ethernet
cable. It may be couple
of days before I see it again too.
No, no router.
Does this make a difference to where I can find the 'settings' dialoge
box? Apart from what I
have told you, the internet works fine for him,, just seems to shut off
if he leaves it for a
while.
Tia

If TaurArian's pointer does not resolve the issue, do this when you post the
remaining details:
- Click Start / Run / cmd {OK}
- Type these commands:
ipconfig /all > c:\test.txt{Enter}
notepad c:\test.txt{Enter}
- Paste this text into your reply.

 

[nass]

Hi,,

A friend (80yr old) has just got hold of a computer with xp on it, broadband too.
Trouble is, his modem seems to shut down if inactive for a while; I went to his control panel and
clicked on 'phone/modem', but instead of showing details, it just brings up a dialogue box for
setting up a modem.
Where are the dialogue boxes that show all the settings etc? I want to see if I can find a tick-box
or similar to tell the modem to stop shutting down,, even if its more than an hour or more.
On my win98 machine, I go to c/panel and and click on modem, and I find heaps of options.

Tia.

# Click Start >> Control panel >> Network and Internet Connections>> Internet
Options.
On the IE Properties click on Connections Tab then Highlight the Default
connection name and click Settings button.

# On the Default Connection settings window under General Tab under this:
Connect using:
[ Modem Here ][v]
[ Configure...] click on Configure button
# On the Modem Configuration Window click on General Tab and set this:
Maximum Speed:
[ 57600 ][v] you can change this settings to adjust accordingly.

# Then click Connection tab:
Connection Preference:
Data Bits: [ 8 ][v]
Parity: [None][v]
Stop Bits: [1 ][v]
Then click on [ Port Settings..] button:
# On Advanced Port settings;
[ √ ] Use FIFO buffer (requires 16550 Compatible UART) check this Box

Select Lower settings to correct connection problem....etc.

Receive Buffer Low (1) _____________â–¼_______ High (14)
Transmit Buffer Low(1) __________________â–¼__ High (16)
Click [OK] to confirm your changes.
# Then back on the Connect Tab Settings click on Advanced Button:
On the Advanced Settings, check this;
[√ ] Use flow control
(*) Hardware (RTS/CTS)
( ) Software (XON/XOFF)

Try to adjust the setting one-by one to get better performance.
I will advise you to write down the Old settings before performing any
change to be a reference to you when you are doing your adjustment, I hope
you will not need it but just in case.
With the 1600 last night I meant the( PAUD)
HTH.
Let us know.
Regards,
nass

 

[greeny]

"TaurArian" > "it is ethernet cable"

Hope so,,, now that I been quoted.
Was only there an hour or so, teaching how to send/recieve an email.

Control Panel \ Network & Internet Connections \ Network Connections \ Lan
or High Speed Internet (Local Area Connection)

I will head there the instant I am in front of his,, it may be a couple/few days,, but I will
reply here either way.

TaurArian [MVP]

Ta TaurArian.

 

[Ken Blake, MVP]

Hi,,

A friend (80yr old) has just got hold of a computer with xp on it, broadband too.
Trouble is, his modem seems to shut down if inactive for a while; I went to his control panel and
clicked on 'phone/modem', but instead of showing details, it just brings up a dialogue box for
setting up a modem.
Where are the dialogue boxes that show all the settings etc? I want to see if I can find a tick-box
or similar to tell the modem to stop shutting down,, even if its more than an hour or more.
On my win98 machine, I go to c/panel and and click on modem, and I find heaps of options.

If I acquired a used computer, the first thing I would do with it
would be to reinstall the operating system cleanly. You have no idea
how the computer has been maintained, what has been installed
incorrectly, what is missing, what viruses and spyware there may be,
etc. I wouldn't want to live with somebody else's mistakes and
problems, possibility of kiddy porn, etc., and I wouldn't recommend
that anyone else do either.

 

[TaurArian]

If I acquired a used computer, the first thing I would do with it
would be to reinstall the operating system cleanly. You have no idea
how the computer has been maintained, what has been installed
incorrectly, what is missing, what viruses and spyware there may be,
etc. I wouldn't want to live with somebody else's mistakes and
problems, possibility of kiddy porn, etc., and I wouldn't recommend
that anyone else do either.

That's a good point Ken, but unfortunately it's not the OP's call to
undertake such work (the computer belongs to his friend) or perhaps the OP
would not be confident in undertaking such procedure (he's use to a Win98
machine). There may be problems with obtaining original media etc.


Kaylene

 

[Ken Blake, MVP]

That's a good point Ken, but unfortunately it's not the OP's call to
undertake such work (the computer belongs to his friend) or perhaps the OP
would not be confident in undertaking such procedure (he's use to a Win98
machine). There may be problems with obtaining original media etc.

Yes, I understand. But the OP is trying to help and advise his friend.
The best advise is the recommendation I made. And if he's not
confident in doing it, he should either learn how, get another friend
to help, or buy the service from a professional. And if he doesn't
have the XP media, my view is that it should be bought.

My recommendation isn't the easiest or cheapest one, I know. My point
is that it's worth doing anyway.

 

[greeny]

On my win98 machine, I go to c/panel and and click on modem, and I find heaps of options.

Tia.

# Click Start >> Control panel >> Network and Internet Connections>> Internet
Options.
On the IE Properties click on Connections Tab then Highlight the Default
connection name and click Settings button.

# On the Default Connection settings window under General Tab under this:
Connect using:
[ Modem Here ][v]
[ Configure...] click on Configure button
# On the Modem Configuration Window click on General Tab and set this:
Maximum Speed:
[ 57600 ][v] you can change this settings to adjust accordingly.

# Then click Connection tab:
Connection Preference:
Data Bits: [ 8 ][v]
Parity: [None][v]
Stop Bits: [1 ][v]
Then click on [ Port Settings..] button:
# On Advanced Port settings;
[ ? ] Use FIFO buffer (requires 16550 Compatible UART) check this Box

Select Lower settings to correct connection problem....etc.

Receive Buffer Low (1) _____________?_______ High (14)
Transmit Buffer Low(1) __________________?__ High (16)
Click [OK] to confirm your changes.
# Then back on the Connect Tab Settings click on Advanced Button:
On the Advanced Settings, check this;
[? ] Use flow control
(*) Hardware (RTS/CTS)
( ) Software (XON/XOFF)

Try to adjust the setting one-by one to get better performance.
I will advise you to write down the Old settings before performing any
change to be a reference to you when you are doing your adjustment, I hope
you will not need it but just in case.
With the 1600 last night I meant the( PAUD)
HTH.
Let us know.
Regards,
nass

Yes,,,, this is what I wanted,, just to know how to get to 'settings' so I can have a look
around and maybe fix it for him.

Will get to you all when I see his machine again... shouldnt be too long

Tia

 

[greeny]

I wouldn't want to live with somebody else's mistakes and

That's a good point Ken, but unfortunately it's not the OP's call to
undertake such work (the computer belongs to his friend) or perhaps the OP
would not be confident in undertaking such procedure (he's use to a Win98
machine). There may be problems with obtaining original media etc.


Kaylene

Yes,, you are right. But I can assure you, I looked around on his computer, and its just
fine... now if only I could fix this flaming modem problem for him,. then all would be well.
(Also, I am not real happy about the isp he is using, they dont seem very helpful at all;; but
lets see if things work out first after i am in front of his screen again)

Tia

 

[GlowingBlueMist]

On my win98 machine, I go to c/panel and and click on modem, and I find
heaps of options.

Tia.

# Click Start >> Control panel >> Network and Internet Connections>>
Internet
Options.
On the IE Properties click on Connections Tab then Highlight the Default
connection name and click Settings button.

# On the Default Connection settings window under General Tab under this:
Connect using:
[ Modem Here ][v]
[ Configure...] click on Configure button
# On the Modem Configuration Window click on General Tab and set this:
Maximum Speed:
[ 57600 ][v] you can change this settings to adjust accordingly.

# Then click Connection tab:
Connection Preference:
Data Bits: [ 8 ][v]
Parity: [None][v]
Stop Bits: [1 ][v]
Then click on [ Port Settings..] button:
# On Advanced Port settings;
[ ? ] Use FIFO buffer (requires 16550 Compatible UART) check this Box

Select Lower settings to correct connection problem....etc.

Receive Buffer Low (1) _____________?_______ High (14)
Transmit Buffer Low(1) __________________?__ High (16)
Click [OK] to confirm your changes.
# Then back on the Connect Tab Settings click on Advanced Button:
On the Advanced Settings, check this;
[? ] Use flow control
(*) Hardware (RTS/CTS)
( ) Software (XON/XOFF)

Try to adjust the setting one-by one to get better performance.
I will advise you to write down the Old settings before performing any
change to be a reference to you when you are doing your adjustment, I
hope
you will not need it but just in case.
With the 1600 last night I meant the( PAUD)
HTH.
Let us know.
Regards,
nass

Yes,,,, this is what I wanted,, just to know how to get to
'settings' so I can have a look
around and maybe fix it for him.

Will get to you all when I see his machine again... shouldnt be too
long

Tia

Sounds like you might want to turn on a "keep alive" feature. I used to
need to use it for a rather annoying ISP that would turn off my access if I
was not constantly using it.

If you can not locate such a feature in your modem settings here are a
couple of links to places that provide keep alive programs, many for free.
http://www.freedownloadscenter.com/Network_and_Internet/Keep_Alive_Tools/

http://vpn-keep-alive.suggestsoft.com/

 

[smlunatick]

Hi,,

A friend (80yr old) has just got hold of a computer with xp on it, broadband too.
Trouble is, his modem seems to shut down if inactive for a while;  I went to his control panel and
clicked on 'phone/modem', but instead of showing details, it just brings up a dialogue box for
setting up a modem.
Where are the dialogue boxes that show all the settings etc? I want to see if I can find a tick-box
or similar to tell the modem to stop shutting down,,  even if its more than an hour or more.
On my win98 machine, I go to c/panel and and click on modem, and I find heaps of options.

Tia.

Broadband modems do not have any settings under Phone/Modems. The
broadband modems are devices that are do not have any additional
settings to be configured in Windows. These use either the PC's built-
in Ethernet (RJ-45) network adapter or connect via a USB port. You
need to correctly set up the network port setting in Device Manager
for the corresponding network ports.

 

[Big_Al]

Hmmm,,,
I dont have it in front of me right now,, but I'm sure it is ethernet cable. It may be couple
of days before I see it again too.
No, no router.
Does this make a difference to where I can find the 'settings' dialoge box? Apart from what I
have told you, the internet works fine for him,, just seems to shut off if he leaves it for a
while.
Tia

Beware, cable modems are called "modems" but are not modems as we know
them from the days of dial up connections. So don't look for your
Cable modem under modems. As a matter of fact, its not even a piece of
hardware connected to your PC. Its just providing you internet connect
to a jack you plug into.

 

[Big_Al]

Beware, cable modems are called "modems" but are not modems as we know
them from the days of dial up connections. So don't look for your
Cable modem under modems. As a matter of fact, its not even a piece of
hardware connected to your PC. Its just providing you internet connect
to a jack you plug into.

That should be
" Its just providing you internet connection via a jack you plug into."
Proof reader not turned on.

 

[greeny]

Sounds like you might want to turn on a "keep alive" feature. I used to
need to use it for a rather annoying ISP that would turn off my access if I
was not constantly using it.

If you can not locate such a feature in your modem settings here are a
couple of links to places that provide keep alive programs, many for free.
http://www.freedownloadscenter.com/Network_and_Internet/Keep_Alive_Tools/

http://vpn-keep-alive.suggestsoft.com/

Hi......
Many thanks for reply and good intent. I checked out the two links, but methinks you are
thinking that the problem lies with a dial-up connection..... its not, its broad-band.
Perhaps you were misled by checking out my connection, which is dial-up, but the problem computer is
b/b.
Do you have any direct links to anything like what you describe that concern b/b? (keep-alive and
etc.)

Tia

 

[GlowingBlueMist]

Hi......
Many thanks for reply and good intent. I checked out the two links,
but methinks you are
thinking that the problem lies with a dial-up connection..... its not,
its broad-band.
Perhaps you were misled by checking out my connection, which is dial-up,
but the problem computer is
b/b.
Do you have any direct links to anything like what you describe that
concern b/b? (keep-alive and
etc.)

Tia

Some broadband modems have a configuration setting in them that is used to
accomplish the same thing. By default they are usually disabled. If they
are also using an external router many of them also have one in them that
can be turned on but I've had better success activating it on the modem
itself when it's available. With out knowing the make/model of the device
it's almost impossible point where to find it, if the model does support it.

What brand/model of broadband modem is being used?
Is a router also being used to share the broadband modem to more than one
computer? If so, what brand/model is the router?

 

[greeny]

Broadband modems do not have any settings under Phone/Modems. The
broadband modems are devices that are do not have any additional
settings to be configured in Windows. These use either the PC's built-
in Ethernet (RJ-45) network adapter or connect via a USB port. You
need to correctly set up the network port setting in Device Manager
for the corresponding network ports.

--------
Hi smlunatick......
damn, I just replied to another mail here prior to reading yours....
Okay,, seems you know what is cookin' re: b/band etc. Yes, I am a dun user and am using
98,, and quietly confident of knowing my way around it with ease,, including tickling 'bills'
files.

So,, now that we are down to 'brass tacks',, what you are saying is that there is no way of
tickling anything, and in fact, there is not even an area I can go to if I wanted to do a
tickle........ yes?

You mention setting up the port in d/m,, anything in particular ? As 3 or more days have
passed, and not really having bothered to look at the port area of his computer.. (mainly because I
thought I would eventually find a settings dialogue) I cant really tell if it is via a USB or not.
(I hope to be there in next 36hrs to start looking harder at 'things'.)

Thanks for the reply,, but could you elaborate a little on "You need to correctly set up the network
port setting in Device Manager for the corresponding network ports" ?
You obviously have something on your mind,,, and I am not unfamiliar with comps', so if you tell me
what you would personally do, then I'll go there and check it out.
Also, is this a common occurence with b/b? Never had a drama like this with dun.

Tia.

 

[greeny]

That should be
" Its just providing you internet connection via a jack you plug into."
Proof reader not turned on.

Chuckle.........

I've just found time to answer some of the replies,,,, but yes,, you are right. !