missing System 32 files

[Guest]

Upon turning on the computer, we have been getting two different messages,
not both at the same time.

The first one was "can not find file ///c:/WINDOWS/System32/1KJddh8s.htm/"
and the most recent "can not find file ///c:/WINDOWS/System32/4csuhtu0.html"
What do these files do? How do we fix this?

 

[Carey Frisch [MVP]]

Your PC is probably now infected with viruses/spyware/malware.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?­id=827315

Download Ad-aware SE and scan your PC for the presence of sp­yware:
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym&plfid=23&pkj=YVXRORVWHFHMFNZMBBX

Microsoft Windows AntiSpyware
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en

Antivirus software: Frequently asked questions
http://www.microsoft.com/athome/security/protect/antivirus.mspx

Install Avast! antivirus program (FREE)
http://www.avast.com/eng/down_home.html

3 Simple Steps to Help Ensure the Protection of Your PC
http://www.microsoft.com/athom­e/security/protect/default.msp­x

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

Utilize the following maintenance programs, at least monthly,
to maintain the optimum performance of Windows XP:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp

3 Simple Steps to Help Ensure the Protection of Your PC
http://www.microsoft.com/athom­e/security/protect/default.msp­x

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| Upon turning on the computer, we have been getting two different messages,
| not both at the same time.
|
| The first one was "can not find file ///c:/WINDOWS/System32/1KJddh8s.htm/"
| and the most recent "can not find file ///c:/WINDOWS/System32/4csuhtu0.html"
| What do these files do? How do we fix this?

 

[Kelly]

Sounds as though you tried to clean your machine but didn't fully finish.

Run Ad-Aware SE, Spybot, CWShredder and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

Good luck and keep us posted!

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com