Missing Options Under 'New' when I Right-Click

[David Smith]

Suddenly, when I right-click on the Desktop the only options under New
are new Folder and Shortcut. There is not even the choice of a new Text
file!

I am running Win2000 with SP4 and all the latest patches. Computer is a
laptop with 512 MG RAM and 17GB of free space on the hard drive.

 

[Dave Patrick]

What happens if you logon as a new user? (create a new account in 'Users and
Passwords').

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[David Smith]

What happens if you logon as a new user? (create a new account in 'Users
and Passwords').

The same thing: just 'New Folder' and 'Shortcut' are present, nothing
else. I created a new user called 'Test_User' with Administator
privileges to do this test.

 

[Dave Patrick]

Sounds like at least the \default user hive is corrupt. You might ponder
what's been done recently to the machine. Can you copy from a like machine?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[David Smith]

Sounds like at least the \default user hive is corrupt. You might ponder
what's been done recently to the machine. Can you copy from a like machine?

Thank you for your reply.

I am the only user. Nothing noteworthy has been done. On Saturday a new
program was installed but the problem did not exist after the new
installation. I have up-to-date anti-virus etc. (Kaspersky). This
problem just happened this morning. I have shut down and rebooted quite
a few times and nothing has changed. I have no access to a similar machine.

Does this problem likely cause others? So far as I can tell, the machine
is otherwise working normally.

 

[Dave Patrick]

These might help.

http://support.microsoft.com/kb/180257

http://support.microsoft.com/kb/301691


else;

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;[LN];292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;[LN];306952

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-...
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&fa...


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[David Smith]

Thank you: your help is much appreciated.

The

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-...

link returned that the page could not be found

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&fa...

The link returned that the download was not available.

You have given me what I need to fix this, I think. I had suspected that
I would be reinstalling Win2000 (yet again).

 

[Dave Patrick]

Glad to hear it helps. Sorry about the links.

http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE

http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect