Missing file QUtil.dll follow up

[Ian]

Missing file QUtil.dll
THIS CONTINUES A POSTING THAT I CANNOT NOW FIND. SORRY.
Jose replied: start by applying these:-
1) Malwarebytes (MBAM): http://malwarebytes.org/
2) SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
3) AVG (AVG): http://free.avg.com/

Thank you for your reply. You were right. Found 7 in 1)
But, all cleaned up now, so what next ?
To check if anything was improved I ran
Run > CMD
IPCONFIG /ALL
and got same mesage about missing file QUtil.dll
Where do I go from here ?

Regards - Ian

 

[Singapore Computer Service]

Hello,

Your old thread is here
http://groups.google.com/group/micr..._frm/thread/87285c8a3f039e76/66ce71ea46d80017

Do you happen to be using CA Antivirus? If so, check your quarantine for the
missing file.

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http://www.bootstrike.com/ComputerService/
Singapore Computer Home Remote On-Site Repair Service
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv NTSC PAL

 

[Jose]

Missing file QUtil.dll
THIS CONTINUES A POSTING THAT I CANNOT NOW FIND. SORRY.
Jose replied: start by applying these:-
1) Malwarebytes (MBAM):  http://malwarebytes.org/
2) SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/
3) AVG (AVG):  http://free.avg.com/

Thank you for your reply. You were right. Found 7 in 1)
But, all cleaned up now, so what next ?
To check if anything was improved I ran
Run > CMD
IPCONFIG /ALL
and got same mesage about missing file QUtil.dll
Where do I go from here ?

Regards - Ian

Good.

You need to now check and see if the file is in c:\windows\system32
where it needs to be and if it is missing, replace it.
Do you see it?


Here is your other post with slightly clarified instructions to try
first:

If that file is the only problem for you, it my be elsewhere on your
system. Assuming your boot drive is C, it should be here normally:

C:\windows\system32 <-- should be here

There may be a copy of the file here or here:

C:\windows\system32\dllcache <-- might be a copy here
C:\windows\servicepackfiles\i386 <-- might be a copy here

If you can find it, copy it into the c:\windows\system32 folder where
it belongs.

Try that and if not there, can you copy one from another system
(using a USB device or floppy) or you can expand one from your XP
installation CD.

We can help you do that if needed.

Laugh out loud at the free scan for problems sites - they will always
complain about something to lure you into buying their product. Why
this file is missing is another investigation, so I also suggest a
decent scan for malicious software that may have contributed to your
issue:

Download, install, update and do a full scan with these three free
malware detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
AVG (AVG): http://free.avg.com/

 

[Ian]

Thanks again for these replies.

I can see that the file qutil.dll is in System 32\dllcache\
but confusingly with for example

Run > CMD
IPCONFIG /ALL

I get a mesage about file QUtil.dll missing, which seems to contradict that;
so I reckon it is either "not registered" or that file is corrupt.

Also I downloaded qutil.dll online, and saved it in a file I created,
but just pasting it into System 32\dllcache\
and restarting, produced no change in the above test.

So the position is that I have the DLL file but do not know a way to insert
it,
or replace the (possibly corrupt) one that appears to be there.

Regards - Ian

 

[nass]

Ian
Did you copy the dll from dlcache per Jose instructions and rebooted your
machine?

What happen if you opened a run command and typed:
regsvr32 qutil.dll click [OK]

I think your machine compromised and the Trojan took control and preventing
you from performing certain tasks!

http://xraymypc.com/process/Q/QUTIL.DLL.htm

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough scan by doing the following steps:

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Click [OK] to close the IE properties window.

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

If you want further help, try the hijackthis tool.
Download the Hijackthis and send the report to one of
many forums for analysis and troubleshooting or you can send it to me on my
email provided at the bottom:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

Can you please send me a copy at (e-mail address removed) ,
remove the obvious to email me, note ( _ it is underscore not - ).

HTH,
nass

 

[VanguardLH]

...
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http:// www. bootstrike. com/ComputerService/
Singapore Computer Home Remote On-Site Repair Service
http:// www. bootstrike. com/VHSVideoConvert/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv NTSC PAL

Be leery of advice from a SPAMMER. They have a different agenda than
their pretense of giving help. This one does know how to put his spam
in a signature (after a sigdash line) as evidenced by his first posts
but refuses to do so now because he is scared of newsreaders that strip
off signatures. He wants to ensure to shove his spam in your face.