Missing FAx capability in Vista Premium

[Guest]

Sending faxes with my old XP/ HP All in one used to be a cinch. Now that I
have a Vista machine, suddenly I can't fax anymore ... HP says that Vista
does not provide faxing capabilites. It that correct???

Faxing worked fine in XP - Vista was supposed to be an upgrade; where is my
fax capability? I would have never bought Vista had I known it lacks this
service! What is the work around, now that I am stuck with this Vista?

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http://windowshelp.microsoft.com/co...microsoft.public.windows.vista.print_fax_scan

 

[Cal Bear '66]

Try Snappyfax.
Vista Business, Ultimate and Enterprise ONLY include Fax and Scan.
Vista Home Premium does not include Fax and Scan.

 

[huwyngr]

What model HP device is it? How is it connected to the PC?

 

[Guest]

Please allow me to jump in here since I have the same complaint. I have a
OfficeJet 7310 4 in 1 connected by USB. Any solutions? Thanks.

 

[huwyngr]

What version of VISTA are you using?

Have you installed the HP full feature software:

» HP Full Feature Software and Drivers

03-2007 080.001.237.000 - 163.07M

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
=en&product=391182&lang=en

If you are just using the driver in VISTA then you may be missing the
extra features.

If you have not installed the full feature software, remove any HP
software that may appear in Remove Programs; delete any HP icons for
the device in Fax & Scan and in Printers, unplug the USB cable from the
PC end and reboot.

Then install the new software by right mouse clicking on the downloaded
file and choosing Run as Administrator. Do not plug in the USB cable
until the installation tells you to or until [Finish].

 

[Guest]

So the BUISINESS version has Microsoft fax, even thought they might well have
a stand alone fax maciine. A home version user that might need to
occasionally send a fax is shut out.
Stupid, and a utility that I expected to be there -- but MS quietly
omitted this functionality.

 

[Guest]

This is quite scandalous. There is absolutely no justification for Microsoft
to have removed this important utility from Vista (apart from the business
versions). it is an attempt to screw more money out of the punters.

I refuse to be blackmailed by Microsoft in this way and therefore will NOT
be upgrading to Vista.

Perhaps if sufficient other people post likewise MS might think again (some
hope)!

 

[Gammie]

I have just spent a week trying to find out how to fax with my new expensive
computer that has Vista Home Premium. What a waste of time. When I read the
specifications for my computer it had a fax modem - How dumb was I to think
that there would be software included to use it! I wonder if HP knows this.

 

[Guest]

I have just spent a week trying to find out how to fax with my new
expensive
computer that has Vista Home Premium. What a waste of time. When I read
the
specifications for my computer it had a fax modem - How dumb was I to
think
that there would be software included to use it! I wonder if HP knows
this.

HP knows that the Home versions of Vista don't include FAX capability.
Third-party FAX programs work fine, though.

Tom Lake

 

[Dave]

If HP included a fax modem, then they surely included some software to
accompany it.

 

[Tom Ponta]

That would be ideal, but not necessarily so. Dell included a Fax modem with
my new system running Vista Home Premium, but no software to use it. The
downloads available for my AIO at the Dell site refuse to function under
Vista, as does the software that came with the unit. Silly me, I thought MS
would include Fax software with the OS as it always has in the past.

 

[Russ Valentine [MVP-Outlook]]

Your issue is with Dell. If what you claim is true, it is inexcusable for
them to provide you with a fax modem but no fax software with which to use
it. They know and the rest of the world knows that Vista Home has no fax
software. Now you know too. Sorry, but assuming that every version of
Windows includes the same capabilities as previous versions is just naive.
Caveat emptor.

 

[Tom Ponta]

Naive it may be, but based on my experience with Windows dating back to the
first release, I had come to expect better from MS. With the exception of
ME, I have run every version of Windows since 1.2 or so, and Vista has given
me more grief in less than a month than all the others combined . Although
there have been compatibility issues when I've upgraded in the past, I have
never seen a capability simply removed as is the case here. If trusting MS
makes me an idiot in this case, I certainly have plenty of company judging
by what I've found trying to resolve this situation.

BTW, I have taken Dell to task over this, since the PC and AIO are both
theirs. After 2 remote assist sessions and numerous phone calls, they've
admitted there is a problem and promise a fix in January or so. I still
don't understand what MS gains by simply omitting a longstanding capability
and in the process antagonizing their loyal customers.

Your issue is with Dell. If what you claim is true, it is inexcusable for
them to provide you with a fax modem but no fax software with which to use
it. They know and the rest of the world knows that Vista Home has no fax
software. Now you know too. Sorry, but assuming that every version of
Windows includes the same capabilities as previous versions is just naive.
Caveat emptor.
--
Russ Valentine
[MVP-Outlook]

That would be ideal, but not necessarily so. Dell included a Fax modem
with my new system running Vista Home Premium, but no software to use it.
The downloads available for my AIO at the Dell site refuse to function
under Vista, as does the software that came with the unit. Silly me, I
thought MS would include Fax software with the OS as it always has in the
past.

 

[bjr]

MS took the fax from ME also - had you run it you would have known.

Naive it may be, but based on my experience with Windows dating back to
the first release, I had come to expect better from MS. With the
exception of ME, I have run every version of Windows since 1.2 or so,
and Vista has given me more grief in less than a month than all the
others combined . Although there have been compatibility issues when
I've upgraded in the past, I have never seen a capability simply removed
as is the case here. If trusting MS makes me an idiot in this case, I
certainly have plenty of company judging by what I've found trying to
resolve this situation.

BTW, I have taken Dell to task over this, since the PC and AIO are both
theirs. After 2 remote assist sessions and numerous phone calls,
they've admitted there is a problem and promise a fix in January or so.
I still don't understand what MS gains by simply omitting a longstanding
capability and in the process antagonizing their loyal customers.

Your issue is with Dell. If what you claim is true, it is inexcusable
for them to provide you with a fax modem but no fax software with
which to use it. They know and the rest of the world knows that Vista
Home has no fax software. Now you know too. Sorry, but assuming that
every version of Windows includes the same capabilities as previous
versions is just naive. Caveat emptor.
--
Russ Valentine
[MVP-Outlook]

That would be ideal, but not necessarily so. Dell included a Fax
modem with my new system running Vista Home Premium, but no software
to use it. The downloads available for my AIO at the Dell site refuse
to function under Vista, as does the software that came with the
unit. Silly me, I thought MS would include Fax software with the OS
as it always has in the past.

If HP included a fax modem, then they surely included some software
to accompany it.


I have just spent a week trying to find out how to fax with my new
expensive
computer that has Vista Home Premium. What a waste of time. When
I read the
specifications for my computer it had a fax modem - How dumb was I
to think
that there would be software included to use it! I wonder if HP
knows this.

:

Sending faxes with my old XP/ HP All in one used to be a cinch.
Now that I
have a Vista machine, suddenly I can't fax anymore ... HP says
that Vista
does not provide faxing capabilites. It that correct???

Faxing worked fine in XP - Vista was supposed to be an upgrade;
where is my
fax capability? I would have never bought Vista had I known it
lacks this
service! What is the work around, now that I am stuck with this
Vista?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to
the
suggestions with the most votes. To vote for this suggestion,
click the "I
Agree" button in the message pane. If you do not see the button,
follow this
link to open the suggestion in the Microsoft Web-based Newsreader
and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/co...microsoft.public.windows.vista.print_fax_scan

 

[Tom Ponta]

I skipped ME on the advice of several users who told me it sucked. My OS
prior to Vista was XP Home, and the fax capability was definitely there. It
still seems to me that MS could avoid a lot of customer dissatisfaction at
minimal cost by either including Fax & Scan with Vista for home users, or
provide a link to download it gratis as an add-in. Is Bill Gates so hard up
for cash that this is the only approach he can take? Those Mac commercials
trashing Vista are right on time as far as I'm concerned.

MS took the fax from ME also - had you run it you would have known.

Naive it may be, but based on my experience with Windows dating back to
the first release, I had come to expect better from MS. With the
exception of ME, I have run every version of Windows since 1.2 or so, and
Vista has given me more grief in less than a month than all the others
combined . Although there have been compatibility issues when I've
upgraded in the past, I have never seen a capability simply removed as is
the case here. If trusting MS makes me an idiot in this case, I
certainly have plenty of company judging by what I've found trying to
resolve this situation.

BTW, I have taken Dell to task over this, since the PC and AIO are both
theirs. After 2 remote assist sessions and numerous phone calls, they've
admitted there is a problem and promise a fix in January or so. I still
don't understand what MS gains by simply omitting a longstanding
capability and in the process antagonizing their loyal customers.

Your issue is with Dell. If what you claim is true, it is inexcusable
for them to provide you with a fax modem but no fax software with which
to use it. They know and the rest of the world knows that Vista Home has
no fax software. Now you know too. Sorry, but assuming that every
version of Windows includes the same capabilities as previous versions
is just naive. Caveat emptor.
--
Russ Valentine
[MVP-Outlook]
That would be ideal, but not necessarily so. Dell included a Fax modem
with my new system running Vista Home Premium, but no software to use
it. The downloads available for my AIO at the Dell site refuse to
function under Vista, as does the software that came with the unit.
Silly me, I thought MS would include Fax software with the OS as it
always has in the past.

If HP included a fax modem, then they surely included some software to
accompany it.


I have just spent a week trying to find out how to fax with my new
expensive
computer that has Vista Home Premium. What a waste of time. When I
read the
specifications for my computer it had a fax modem - How dumb was I to
think
that there would be software included to use it! I wonder if HP
knows this.

:

Sending faxes with my old XP/ HP All in one used to be a cinch. Now
that I
have a Vista machine, suddenly I can't fax anymore ... HP says
that Vista
does not provide faxing capabilites. It that correct???

Faxing worked fine in XP - Vista was supposed to be an upgrade;
where is my
fax capability? I would have never bought Vista had I known it
lacks this
service! What is the work around, now that I am stuck with this
Vista?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to
the
suggestions with the most votes. To vote for this suggestion, click
the "I
Agree" button in the message pane. If you do not see the button,
follow this
link to open the suggestion in the Microsoft Web-based Newsreader
and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/co...microsoft.public.windows.vista.print_fax_scan

 

[Guest]

BTW, I have taken Dell to task over this, since the PC and AIO are both

theirs.

Not quite true. Lexmark wrote AIOC for Dell and unless Lexmark fixes it,
Dell can't do a thing about it.

Tom Lake

 

[Tom Ponta]

All that may be true, but Dell sold me a Dell AIO printer, Dell sold me the
PC and associated Vista OS, and the Dell site has the supposedly Vista
compatible drivers which their tech guys finally admitted weren't Vista
compatible at all. In addition, the system is financed with Dell, who will
not get a dime from me until this mess is resolved to my satisfaction.
You'd think the purchase of 3 desktops and a laptop in 2 years would inspire
a little loyalty in return from the company.