Missing Driver

D

DeboraD

Excuse me if I'm at the wrong forum. I'm a beginner to these forums and
hopefully someone can help me out.
I installed a Sony DVD-RW external burner about a month ago and it
worked fine up until this weekend. When I went to use it, it said "driver
not installed." So I did the standard, unplug etc. and nothing worked. I
would put a CD in and hear it humming but nothing ever happened. I wrote to
Sony who had me check the Device Manager. It shows a yellow question mark
with a "Code 1." Then I started to get a prompt saying "new hardware found"
but when I go to click on that, it just keeps searching and searching and
again ... nothing happens. One day it worked, the next day it didn't.
Can anyone offer any suggestions as to how I can get this working
again? Thanks in advance.
 
R

riprap

Excuse me if I'm at the wrong forum.
snip! <
Can anyone offer any suggestions as to how I can get this working
again? Thanks in advance.
Click to expand...

Hello, Debora::
When you bought the problem-unit, did it come with an install-CD?
If so, have you tried to re-install with the disc?
If not, have you tried arming yourself with the burner's model
number &
going to the Sony website & downloading any updated drivers for the
unit?
riprap
living under the virtual bridge eating digital roadkill
 
B

Brian A.

DeboraD said:
Excuse me if I'm at the wrong forum. I'm a beginner to these forums and
hopefully someone can help me out.
I installed a Sony DVD-RW external burner about a month ago and it
worked fine up until this weekend. When I went to use it, it said "driver
not installed." So I did the standard, unplug etc. and nothing worked. I
would put a CD in and hear it humming but nothing ever happened. I wrote to
Sony who had me check the Device Manager. It shows a yellow question mark
with a "Code 1." Then I started to get a prompt saying "new hardware found"
but when I go to click on that, it just keeps searching and searching and
again ... nothing happens. One day it worked, the next day it didn't.
Can anyone offer any suggestions as to how I can get this working
again? Thanks in advance.
Click to expand...

Debora,

Could you please provide the exact make/model of the DVD-RW.

Was an install disk provided with the drive?
If yes, have you tried reinstalling the drivers using the disk?
If no, have you checked Sony's support site for updated/drivers for your
specific drive to download/install per their instructions?

--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
D

DeboraD

Yes, the unit did come with an installation CD, however, my computer
won't recognize that I even have a CD unit installed so I can't use any type
of CD. The internal CD burner that came with the computer eventually burned
out and I replaced it with this external Sony. I wrote to Sony first and
they were the ones who directed me to find out if my driver was missing,
which it is, but they didn't offer to update the driver nor can I find it on
their site. Thank you for your help.
 
L

Lem

The Sony DRX-S7OU is a USB Plug-n-Play unit. It doesn't come with a
driver. See http://sony.storagesupport.com/node/7183
Also see http://sony.storagesupport.com/product/265#faq

Is the Device Manager entry with the error under "DVD/CD-ROM Drives" or
under "Universal Serial Bus Controllers"?

It is a Sony DVD-RW Drive, Model #DRX-S7OU. Thank you.
Click to expand...


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
D

DeboraD

The Device Manager entry is under "other devices" with the yellow
question mark, and then under that is the model number of the Sony, DRX-S7OU.
 
L

Lem

What, if anything, happened to your system just prior to the problem
occurring?

Assuming that the answer to the above is "Nothing" or "I don't recall,"
and also assuming that you haven't installed or uninstalled any software
(including updates) since the problem happened, try using System Restore
to go back to a point prior to the problem. If this fixes things, then
you're good to go. If it doesn't, you can "undo" the System Restore and
then try the following --

- Go to Control Panel > Add or Remove Software and uninstall the
software you installed from the CD (one or more Nero apps; InCD).
- Disconnect the USB DVD drive.
- If you have USB devices connected to the computer other than your
mouse and/or keyboard, disconnect them.
- Reboot in Safe Mode.
- Go to Device Manager and click View > Show hidden devices
- Expand the entry for Other Devices and uninstall all instances of the
DVD drive that are there.
- Do the same for the entry for DVD/CD-ROM Drives.
- Reboot into normal mode.
- Connect the USB DVD drive, making sure that it is connected to a USB
2.0 port (if possible, a different port than the one to which you
originally connected it), and see if it is properly detected and
installed this time.
- Reinstall the software from the CD.

The Device Manager entry is under "other devices" with the yellow
question mark, and then under that is the model number of the Sony, DRX-S7OU.
Click to expand...

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
D

DeboraD

No, nothing happened prior to the problem occuring. One night it
worked, the next night it didn't. I tried a System Restore already and that
didn't work. I will try your other suggestion this week and see what
happens. I have no idea how to start my computer in safe mode so I will have
to look up those directions. Thanks for your help. I do appreciate it.
 
D

DeboraD

I've done everything suggested here for my problem and still nothing is
working. I called Sony again today and they suggested trying a Roxio Zap
program, that it takes care of the Code 1 problem 9 out of 10 times. Of
course I'm the one it didn't work for. No big surprise there. I've talked
to Microsoft, who says it's a Sony problem. I've talked to Sony who says
next I have to talk to Microsoft. I did a "day by day" system restore from
the first day I got the DVD-RW (when it used to work correctly) and even that
didn't work (let's not even talk about how time consuming that was and a
total waste of a day). Today I tried opening things I probably didn't have
any business opening but what did I have to lose? It doesn't work anyway. I
still have the yellow question mark in the Device Manager, it still keeps
searching for hardware that it can never find. Sometimes it shows the Code 1
error, sometimes it changes to Code 28. I read posts dating back to 2004 for
some "kellyscorner" site and tried that. Nothing. I read everything I could
on the Sony support pages and it says the model I have is a "plug and play."
Now, I may have little knowledge of technical terms, but duh? I would think
plug and play means exactly that? Just like it used to, I plugged it in the
night I got it, it played and then poof! It's gone! I spent way too many
hours today on this computer. Housework doesn't get done while I'm online.
But I want my burner back for my music! I'm going into withdrawal here!
Help!
 
D

DeboraD

I tried line 400 & rebooted. When I put the installation CD in I got
all excited because it started to hum like it was working. Nope! Nothing,
nada, zilch. I'm back to the Code 1 error. I did look under the "Details"
section of the Device Manager and it said "devide instance Id" with USB and a
long number below it. I'm telling you, I've seen screens on my computer this
weekend like I've never seen before. And I'm sure people like you know what
it all means but I don't have a clue. Your link looks like it would fix
anything easily and I have it saved for future reference.
But I'm back to square one ... no DVD-RW. I do appreciate your help
though.
 
D

DeboraD

I tried Add New Hardware and even Add New Programs. Just now when I
rebooted I got a prompt that my hardware was installed but may not be working
properly. Gee? Ya think? That was after I had tried your Line 400 and I
got really excited at hearing it hum. It certainly wasn't playing my tune.
But I put the installation CD in anyway with a hope and a prayer. I was
thinking I'd take the DVD-RW to work with me to try on my computer there,
however, to get at my modem is a huge undertaking which would involve taking
my entire desk apart and I'm sure when my boss saw me under my desk she'd be
wondering why I'm wasting time. And it would definitely take more than my 30
minute lunch. I'm going to give it another week to see if anyone here comes
up with any other suggestions and if nothing works I'm going to pack the
whole thing back up and send it to Sony. I may not have my music and picture
CD's but I still have my sense of humor.
 
D

DeboraD

Where would I find a lens cleaner? Come to think of it, where's the
lens I'd have to clean? Honestly, I am not a moron, I only know how to work
things, not how they work, when it comes to computers. This DVD-RW was only
three weeks old before it bit the dust. At this point, I'll make that lens
sparkle (once I find it that is). Heck, I'd dance with it on Main Street if
it would make it work.
 
U

Unknown

B

Brian A.

It's a Lens Cleaner Disk that cleans the laser lens that is in the DVD-RW
drive. They range in cost and you can get them at most electronics stores. I
have found this one to work quite well, especially for the cost.
http://www.bestbuy.com/site/olspage...morex&lp=5&type=product&cp=3&id=1051384652107

Personally, IMHO it's a must have for anyone especially those with a PC in
dusty, smokey, etc. environments. On another note, if your DVD-RW drive is only
three weeks old and it's problematic in your PC and/or others, it should still
be under warranty for return or exchange. Although I do not use any external
drives, I myself stay clear of Sony drives, user preference.


--


Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 

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