Missing CD/DVD

[Jan]

I bought a new ASUS M51SN laptop last month running Windows Vista. I have
subsequently loaded MS Office 2003, Skype, Norton SystemWorks and NERO8. I
recently upgraded Vista with SP1, Nero, Skype and Norton to their latest
versions and the ASUS Bios to 304. While I had a number of software problems
prior to these upgrades, I placed my faith in the Vista upgrade, but am still
left with a number of irritating problems.

My DVD burner has disappeared from Windows and Norton while Nero is still
happy to test it (Diskspeed). The device manager says everything is good, but
I cannot see the DVD in either Windows Explorer or My Computer. In the event
log, I can see that the unit has encountered a number of bad block events, as
well as a number of errors during a paging operation.

I have tried most of the “fixes†for this problem listed on the net,
including:
• Delete upperfilters and lowerfilters via regedit (none present and iTunes
never installed)
• Changed silent install and it’s neighbour from 1 to 0 in the above key
• Disabled UAC
• Checked that MS update KB936825 hadn’t been applied
• Set power management to balanced or performance
• Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab in Device
Mgr.
• Reset the BIOS (updated it)

None of the above appears to have made the slightest difference. I used the
DVD burner extensively up to the end of February, by which time it ceased to
function/disappeared. My best guess is that the problem is due to a software
patch/upgrade/installation but I have been unable to identify the culprit. An
option is of cause that the hardware has failed in some way, but if so, Nero
shouldn’t be able to read it either? I did however change the zone from 1 to
4 at some stage, and wonder if that could have a bearing?

Any assistance you can provide will be much apprecaited

 

[Bob]

Norton is likely causing your problem.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems in Vista and they don’t always appear
immediately.

Download and run the Norton Removal Tool.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

It's called "360" because Symantec's goal is complete ownership of your
computer, and with even less communication about what it's trying to do or
ways to configure it than ever before (which would only interfere with its
goal.) That, along with Symantec's famous technical support, makes Norton
360 a disaster that I would only install on Granny's computer if she was
going to disinherit me.

-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

 

[Jan]

Thanks Bob,

I removed Norton utilising the remove tool and was pretty hopeful, but
unfortunately it didn't make a difference. For good measure, I also tried
replacing the wnaspi32.dll with the frogaspi.dll but again no difference. I
may have to visit a service centre and verify that it isn't a hardware issue!
--
Jan

Norton is likely causing your problem.

Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems in Vista and they don’t always appear
immediately.

Download and run the Norton Removal Tool.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

It's called "360" because Symantec's goal is complete ownership of your
computer, and with even less communication about what it's trying to do or
ways to configure it than ever before (which would only interfere with its
goal.) That, along with Symantec's famous technical support, makes Norton
360 a disaster that I would only install on Granny's computer if she was
going to disinherit me.

-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

 

[Jan]

Thanks Joe,

I am fast running out of options so a visit to the service centre may be my
next option. While my symptoms are the same as a lot of others, I do not have
an error 10 or an error 39, and do not have the upper and lower filters set?
--
Jan

I bought a new ASUS M51SN laptop last month running Windows Vista. I
have
subsequently loaded MS Office 2003, Skype, Norton SystemWorks and
NERO8. I
recently upgraded Vista with SP1, Nero, Skype and Norton to their
latest
versions and the ASUS Bios to 304. While I had a number of software
problems
prior to these upgrades, I placed my faith in the Vista upgrade, but am
still
left with a number of irritating problems.

My DVD burner has disappeared from Windows and Norton while Nero is
still
happy to test it (Diskspeed). The device manager says everything is
good, but
I cannot see the DVD in either Windows Explorer or My Computer. In the
event
log, I can see that the unit has encountered a number of bad block
events, as
well as a number of errors during a paging operation.

I have tried most of the “fixes†for this problem listed on the
net,
including:
• Delete upperfilters and lowerfilters via regedit (none present
and iTunes
never installed)
• Changed silent install and it’s neighbour from 1 to 0 in the
above key
• Disabled UAC
• Checked that MS update KB936825 hadn’t been applied
• Set power management to balanced or performance
• Tried to uncheck DMA on the IDE ATA CTL/IDE Channel advance tab
in Device
Mgr.
• Reset the BIOS (updated it)

None of the above appears to have made the slightest difference. I used
the
DVD burner extensively up to the end of February, by which time it
ceased to
function/disappeared. My best guess is that the problem is due to a
software
patch/upgrade/installation but I have been unable to identify the
culprit. An
option is of cause that the hardware has failed in some way, but if so,
Nero
shouldn’t be able to read it either? I did however change the zone
from 1 to
4 at some stage, and wonder if that could have a bearing?

Any assistance you can provide will be much apprecaited

Jan,

I was hoping to find the magic bullet for you, but was unsuccessful.
There is a discussion about this issue in this thread here at Vista x64:

http://www.vistax64.com/vista-hardware-devices/121606-cd-dvd-drives-not-showing.html

It sounds like you've employed much of the advice they put forth in
this thread. If you've tried all the software voodoo available, then
there may be the possibility of a hardware failure (however unlikely).

I'll keep looking around to see if there is anything else I can find
that will aid you in resolving this issue. Since your laptop is new (and
likely under warranty) you may also want to consider having the drive
replaced if all else fails.

I hope this helps.


--
.Joe

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[Jan]

Thought I would just let you know the end of the story - I went to the
service centre and had the DVD replaced, which didn't make any difference.
The engineer then found that the DVD didn't have a drive letter and added
that in Computer Management. We thought that everything was then OK, but when
I got home, I again couldn't see the DVD. A new call to the service centre
recommended a full recovery as the only solution to my problem. During my
preparation for this - and expecting to spend the whole Easter rebuilding my
PC with limited back-up's, I came across an ASUS utility called ASUS
CopyProtect - launching it, only the DVD unit had a lock on it, and following
unlocking it, the DVD player was again visible and usable. I do not recall
ever having been in this program before, and can only assume that an
automatic update may have locked the DVD unit? Anyway, it may be worth other
ASUS users with similar problems to check these settings in CopyProtect?