Microsoft warranty on their mice?

[Angelfood MacSpade]

Several times I've come across references to Microsoft offering a
(unofficial?) lifetime warranty on their mice. If this is true it
would be very nice for me; I have a couple of high-end dead Microsoft
mice I bought several years ago (a wireless intellimouse explorer and
a intellimouse explorer 3). Using Microsoft Canada support gets me
nowhere because it does not accept the Product IDs I have on the
bottom of the mice. Should I dump dead mice in the garbage or is there
still some value to them? Thanks.

 

[Carey Frisch [MVP]]

Microsoft does not offer a lifetime warranty on any
of its hardware. Generally, the warranty is valid for
one (1) year from date of purchase.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------------------

:

| Several times I've come across references to Microsoft offering a
| (unofficial?) lifetime warranty on their mice. If this is true it
| would be very nice for me; I have a couple of high-end dead Microsoft
| mice I bought several years ago (a wireless intellimouse explorer and
| a intellimouse explorer 3). Using Microsoft Canada support gets me
| nowhere because it does not accept the Product IDs I have on the
| bottom of the mice. Should I dump dead mice in the garbage or is there
| still some value to them? Thanks.
|

 

[Norm]

I have the optical 5 button Microsoft Intellimouse Explorer and have gotten
it replaced for free. Called Microsoft and 2 or 3 days later I had a new
one. It came with a limited lifetime warranty. Don't know what the limited
part means.

Several times I've come across references to Microsoft offering a
(unofficial?) lifetime warranty on their mice. If this is true it
would be very nice for me; I have a couple of high-end dead Microsoft
mice I bought several years ago (a wireless intellimouse explorer and
a intellimouse explorer 3). Using Microsoft Canada support gets me
nowhere because it does not accept the Product IDs I have on the
bottom of the mice. Should I dump dead mice in the garbage or is there
still some value to them? Thanks.

 

[Norm]

Wrong. Many of Microsoft's current mouse products come with 1, 3 or 5 year
warranties, it depends on the product. And while they may not offer
lifetime warranties any more, my Microsoft IntelliMouse Explorer 5 button
optical mouse came in a box with the following statement on the front of the
box "Limited lifetime hardware warranty". If you would like, I can send you
a picture. Like I stated in my other post, I have had Microsoft honor that
warranty when my mouse broke.

Microsoft does not offer a lifetime warranty on any
of its hardware. Generally, the warranty is valid for
one (1) year from date of purchase.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------------------

:

| Several times I've come across references to Microsoft offering a
| (unofficial?) lifetime warranty on their mice. If this is true it
| would be very nice for me; I have a couple of high-end dead Microsoft
| mice I bought several years ago (a wireless intellimouse explorer and
| a intellimouse explorer 3). Using Microsoft Canada support gets me
| nowhere because it does not accept the Product IDs I have on the
| bottom of the mice. Should I dump dead mice in the garbage or is there
| still some value to them? Thanks.
|

 

[Angelfood MacSpade]

Well I found my packaging and manual and disc for the broken Microsoft
Wireless Intellimouse Explorer. There is not a single word regarding
the warranty on the box. The manual references there is warranty info
in the legal info section of the software user's guide. The disc
itself contains no warranty information so presumably one has to
install the damn software before I could read this information - not
something I'm going to do for a mouse I can't use. Fascinating really.

 

[Angelfood MacSpade]

One other thing that bothers me - Microsoft has a very comprehensive
support network but I guess I've fallen through the cracks. I'm trying
to send email but I can't past the product ID stage. For the Microsoft
Wireless IntelliMouse Explorer my product ID is
55083-576-2233911-0. Microsoft support insists it has to be of the
form 12345-XXX-7654321-98765. If I cheat and add some numbers to the
end I get told it's not a valid ID number for this mouse. I guess this
is actually a pretty good system to keep support insulated from the
users. Microsoft must be proud.

 

[Jason Tsang]

Call MSFT Parts and Replacement at 1-800-360-7561 (it's valid in Canada) and
explain the situation.

Have your mouse and proof of purchase on hand to expedite the proces.

 

[Frank]

Did you buy the mouse from Microsoft????There are a lot of knock offs
both the keyboard and the mouse. Creative had the same problem with
their SB live 5.1.

 

[Angelfood MacSpade]

Call MSFT Parts and Replacement at 1-800-360-7561 (it's valid in Canada) and
explain the situation.

Have your mouse and proof of purchase on hand to expedite the proces.

There's the rub - it's going to take me a loong time to find the
receipt. But I know I have it and I'll find it if I know in advance it
will do me some good. Thanks.

 

[Angelfood MacSpade]

I purchased it from a major retailer in Canada (Future Shop). Me
thinks the screw up is with Microsoft's support template.

 

[Sally]

I had an issue with my new Microsoft Keyboard and Mouse and had no luck with
Microsoft's web site. It sends you in circles.
I found the following toll free phone number and received excellent help
from the people there. They even called me back the next day to see how I
liked the service. This is toll-free in Canada. 1-800-936-5700.