"Microsoft Visual C++ Runtime Library" error message

[Guest]

My 70 year old mother has computer problems from time to time and I'm here
IT guy which is like the half blind leading the blind most of the time.
Recently she's been getting a frequesnt error message:

"Microsoft Visual C++ Runtime Library... Runtime Error!... Abnormal program
termination"

The specific file in the error merssage is: "Program C:\Program
Files\MSN\MSNIA\CC\MSNCC\WA\MSNAccel.exe"

Can anyone help? Thanks so much and Happy New Year...

Steve in rainy Seattle, wishing I was on the road to Hana

 

[Malke]

My 70 year old mother has computer problems from time to time and I'm
here IT guy which is like the half blind leading the blind most of the
time. Recently she's been getting a frequesnt error message:

"Microsoft Visual C++ Runtime Library... Runtime Error!... Abnormal
program termination"

The specific file in the error merssage is: "Program C:\Program
Files\MSN\MSNIA\CC\MSNCC\WA\MSNAccel.exe"

OK, I've Googled around and it sounds like your mother has a dialup
Internet connection from MSN as her ISP. If this is the case, then look
in the MSN software to see if you can turn off the web "accelerator"
which is what MSNAccel.exe is. A lot of dialup ISP's like AOL and
apparently MSN offer "accelerator" software to give the illusion that
the dialup connection is faster than it really is. What is really
happening is that images, etc. are compressed so they are smaller.

If you still have problems or can't find a way to turn off the
accelerator, contact MSN tech support.

Contact MSN Support - http://support.msn.com/contactus.aspx
Phone: http://support.msn.com/accessnumbers.aspx

Make sure your mother's computer is virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

You're a good son.

Malke

 

[Guest]

Hi Hanaroad, I'm sorry to hear you are having issues. I work with MSN and
I'm
hoping we can get some more information from you to help diagnose the
problem. Would you be willing to provide the following information?

Version of MSN installed
Operating System (Windows XP Home, Windows 98, etc)
Are you running a firewall? which one?

You can send email to this address (e-mail address removed) with the information.

Thanks for your time.

 

[Hanaroad1]

Thanks for the replies; okay so I'm a little slow getting back but I'm on the job again as Mom's IT guy. I tried "turning off" the MSN web accelerator as suggested above but saw no such option to do so in MSN 9; you could change the "accelerator" settings but no option to turn it off (even though the MSN help index said it could be done through "modifying" a location on the MSN welcome page via the "connection settings")...


In regards to the Mom's system specs, here they are:

MSN version: MSN 9-dial up
Operating system: XP Home Version 2002 Service Pack 2
Firewall: McAfee Personal Firewall Plus version ("build") 7.1.113

Any other suggestions? Thanks and Happy 2008!