Randy Knobloch said:
<canned>
Antivirus definitions: 1.61.411.0
Antispyware definitions: 1.61.411.0
Microsoft Security Essentials Version: 1.0.1407.0
Antimalware Client Version: 2.0.5612.0
Engine Version: 1.1.4803.0
http://www.microsoft.com/security_essentials/
Update using the program's updater or manually download MSE/MSAM definitions from
http://support.microsoft.com/kb/971606
</canned>
To Whom this might concern,
I use this as a last resort in my infuriated helplessness at being unable to
batter down the defence mechanisms I meet when I try to get rid of the
non-working Microsoft Security Essentials. It seemed to work for a while
because nothing happened (i.e. several weeks). Then it decided that my
perfectly reputable, legal and valid Windows system was NOT legal. Windows
own system disagreed, but MSE insisted. Worse, when I tried to uninstall it,
the ADD'REMOVE programmes would not uninstall it byu simply saying itwas
unable to continue. Over a period of a fortnight I have got nowhere, with
useless and irrelevant FAQs, advice to do something I had already done,
including, incredibly "how" to use the add /remove programmes system, which I
had already explained was not working,..... and so on and so on. This
includes "advice" which I had already taken via E-mails to which I was not
allowed to reply, although infuriated abuse is now thoroughly in order, even
though I am sure it would be used as an excuse not to reply -- which is what
is effectivelyk happening anyway. I have used the diagnostic systems three
times and am currently awaiting my latest results, having received no
responses from earlier attempts.
This,therefore, is a warning to all. Beward of Microsoft Security
Essentials. If there is a bug on my computer causing all this, MSE didn't
find it. MSE took over from a system which had served me well, but was
expensive. I changed to MSE simply because as a pensioner I fell for the
publicity surrounding it being FREE. Goodness knows what it has cost me in
terms of reduction of life span through the stress, tension and pressure it
has created.
Stay away from Microsoft Security Essentials. For me it has been a
disgraceful disaster, is still on my computer because it won't go away, and
clearly DID NOT WORK
As a result of all this I have been attempting to get the following E-mail
accepted by anybody, anywhere within Microsoft. I have no idea if it has
ever been received.
The result was the following E-mail, which has been ignored.To Whom it might ever concern among the disinterested within the non-help
obstructive pseudo system within Microsoft otherwise known as a brick wall,
I have used all the online "assistance" Nothing has come back which has
helped. I am supposed to be receiving some kind of contact from somebody,
somewhere in Microsoft. I am not holding my breath. I simply want to be rid
of Microsoft Security Essentials which has taken up more of my time during
the past fortnight than anything else in my life.
I need either a telephone call or a proper, sensible contact through
exchanges of E-mails until this matter of SHIFTING MICROSOFT SECURITY
ESSENTIALS out of my system. I never had such trouble until I made the huge
error of believing that it would work permanently. It apparently DID work
for some weeks until it decided that my Windows system was illegal or
invalid. Then followed the merry go round in which Microsoft validation
process found it was OK. Then I tried to switch on MSE, which said my
Windows system was illegal. At a later stage, it began to demand that my
non-existent Microsoft Office was checked. Incredibly it found -- CORRECTLY
-- that it was NOT there, but began to insist that I buy it and actually had
the cheek and impudence to give me details of where to buy it.
I will not buy something I do not want. The threat which WAS carried out
was that MSE claimed to be switched off, thus leaving my computer
unprotected. AFter a lot of trouble I have installed another system. The
so-called "Switched off or disabled" MSE, now bombards me with pop ups
falsely claiming that my computer is unprotected. If the claim IS correct,
then it is interfering with my new virus protection system and might even
have prevented a new firewall from being installed. I am not sure. What I
AM sure about is that I want rid of Microsoft Security Essentials on the
grounds that it does not work, interferes with my computer, is party to
blackmail by trying to force me to buy something I do not want and, overall,
is a complete and utter nuisance, waste of time and cause of, up to now,
unending infuriation because Microsoft has depended so long on the FAQ system
of offering brilliant replies to questions I never asked.
I REQUIRE THAT MICROSOFT SECURITY ESSENTIALS IS REMOVED PERMANENTLY AND FOR
EVER FROM MY SYSTEM. WHEN I TRY TO REMOVE IT THROUGH THE ADD/REMOVE
PROGRAMMES SYSTEM, IT REFUSES TO DO IT, BY SIMPLY SAYING THAT THE OPERATION
CANNOT BE COMPLETED. WHEN I ATTEMPTED TO GET A RESPONSE TO THIS YOUR
RESIDENT GENIUS CLEARLY NEVER READ THE DETAIL OF WHAT I ASKED BY I WAS THEN
TOLD GO TO ADD/REMOVE PROGRAMMES AND FOLLOW THE INSTRUCTIONS -- OR WORDS TO
THAT EFFECT. MY RESPONSE WAS ACCURATE, TO THE POINT AND NOT, REPEAT NOT
ABUSIVE, EVEN THOUGH THE RESPONDENT THOROUGHLY DESERVED IT.
I am still trying to get this matter resolved. Up to now we have passed
two full weeks. I doubt whether this E-mail will receive a response. I
have been accurately making this comment at the end of a string of attempts.
An easy solution will be for me to take my computer to some real experts and
pay for it to be put right. I will not do this until I receive an address
from Microsoft to where I can forward the bill for immediate payment.
This is from...
.....George Lambelle, a thoroughly sickened user of as little Microsoft
systems as possible from this moment on.
