Microsoft Security Download 928843 Error

[Guest]

Am in a catch 22 problem, my customer complained that his H.D have failed,
windows kept re-booting, fixed that with chkdsk, the keyboard & mouse I am
using is my own not the customers, when I now boot all starts O.K. but I get
the error message regarding Rthdcpl.exe, the mouse & keyboard are not
recognised because the system has not booted completely, the system will not
continue booting because I have to click O.K. in response to the error
'Rthcpl.exe'
help
Mike

 

[Guest]

Hi Xantia,

Have a look at this MSKB article:

The Realtek HD Audio Control Panel may not start, and you receive an error
message when you start the computer: "Illegal System DLL Relocation"
http://support.microsoft.com/default.aspx/kb/935448/en-us



Regards,

 

[Guest]

Hi Patti, thanks for the input, however I know all about the fix and have
downloaded it. My problem is that the error message is on the screen and
because my mouse and keyboard are not recognised I cannot click on the error
message, which would allow the machine to carry on booting, if I could get it
fully booted I could install the fix
mike

 

[Guest]

Can you boot successfully into Safe Mode? If so, and if your keyboard/mouse
are then recognized, see if you can install the hotfix while in Safe Mode.



Regards,

 

[Guest]

Yes, can get into safe mode but keyboard & mouse are still not recognised.