Below is the conversation thread I had with Hotmail
support on getting Outlook to work with Hotmail.
Thank you for your prompt response.
I was finally able to find the specific knowledge base
article related to this problem:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;823523&Product=out2003
It basically says that Microsoft Outlook will only
support one Hotmail account. You may want to make a note
of this so that can share this with other customers who
have a similar problem such as mine.
Also, I was told earlier that Hotmail no longer supports
the forwarding of messages in the mail options. If that
is the case, you might want to remove the instructions on
how to forward your email in the mail options which can
be found on the Hotmail Support page.
http://help.msn.com/!
data/en_us/data/MSN_Hotmail_PIMv9085.its51/
$content$/PIM_PROC_FORWARDPADD.HTM?H_APP=MSN%5FHotmail
Thank you very much for your help. Hopefully as more
users adopt paid accounts and try to synch Hotmail with
Outlook, Microsoft will resolve some of these issues.
Thanks again.
----------------------------------------------------------
----------------------
From: MSN Hotmail Technical Support
[mailto:
[email protected]]
Sent: Tuesday, June 08, 2004 6:50 AM
To: (e-mail address removed)
Subject: RE:RE: CST163332470ID - RE:How-to /
EmailBasics / Other
Hello shs_bulldog,
Thank you for writing back.
This is Jo-ann and I am responding to your concern about
not being able to receive email properly using Outlook
Express and not being able to send messages using
Microsft Outlook and Outlook Express.
I have read the email correspondence between you and
Sheryl and I understand how frustrating this can be.
Regarding your concerns, please contact Microsoft Product
Support Services (PSS) at:
http://support.microsoft.com/
for further information. PSS Online features an easy-to-
use Knowledge Base search to help you find answers to
your various product questions.
Thank you for your patience and continued support to MSN
Hotmail. If you have other concerns, feel free to write
back. We will be happy to assist you with your concern.
Sincerely,
Jo-ann F.
MSN Hotmail Technical Support
--- Original Message ---
From: (e-mail address removed)
To: (e-mail address removed)
Sent: Mon Jun 7 14:41:31 PDT 2004
Subject: RE: CST163332470ID - RE:How-to / EmailBasics /
Other
Ms. Sheryl,
I have removed one of my Hotmail accounts from Outlook
and set the
account up in Outlook Express. I seem to be having the
same problem as
before.
When I recieve a new message in either Outlook Express or
Outlook, the
message is downloaded to my inbox. However, when I open
the message the
body is not downloaded. Only the Sender and Subject seem
to be downloaded.
When I try to send a message in Outlook, I am notified
that the sending has
failed. When I send a message in Outlook Express, the
message is sent, but
the reciever never gets the message.
Does Hotmail not support synchronoziation with Outlook or
Outlook Express
any longer?
Thank you for your time.
----Original Message Follows----
From: "MSN Hotmail Technical Support"
To:
Subject: CST163332470ID - RE:How-to / EmailBasics / Other
Date: Mon, 7 Jun 2004 03:00:12 -0700
Hello shs_bulldog,
Thank you for writing to MSN Hotmail.
This is Sheryl and I am writing in response to your
concern on getting
both of your Hotmail accounts to be set-up in Outlook and
your inquiry
if it's possible to forward all of your e-mail messages
from your
account to another account.
Reagrding your first concern, please please contact
Microsoft Product
Support Services (PSS) at:
http://support.microsoft.com/
for further
information. PSS Online features an easy-to-use Knowledge
Base search to
help you find answers to your various product questions.
I also suggest that you use "Outlook Express" instead
of "Microsoft
Outlook" to be able to set-up your two Hotmail accounts
with an HM
Offline program. For additional information
about "Outlook Express",
please go to:
http://support.microsoft.com/default.aspx?scid=fh;en-us%
3Boex&x=11&y=8
With regard to your inquiry about mail forwarding, I am
sorry but you
asked about a feature that unfortunately MSN Hotmail does
not currently
offer. However, I will submit this item to our
development team as a
feature request. We regularly review customer comments
and feature
requests and use them to upgrade Hotmail to provide you
with the best
service possible.
Thank you for your time and patience. If you have any
other concerns,
feel free to write back.
Sincerely,
Sheryl I.
MSN Hotmail Technical Support
--- Original Message ---
From: (e-mail address removed)
To: (e-mail address removed)
Sent: Sun Jun 6 19:09:45 PDT 2004
Subject: How-to / EmailBasics / Other
Date: Sun Jun 06 22:07:14 2004
Operating System: windows XP
Connection Type: dialup/modem
Browser Type: ie 6+
I have been having problems getting both my paid Hotmail
accounts to
work with Outlook. I finally came across a Microsoft
Knowledge Base
Article that said Outlook will only support one Hotmail
account at a
time.
Is there any sort of workaround for this? Is it possible
for me to
forward all of the messages from one of my Hotmail
accounts to the
other?
Thanks you for your time.
