Microsoft Office OutlLook Has Stopped Working

[Ronald Green]

Hi there

Help please!

After installing the 8 Microsoft Office released upodates on 01/05/2009 my
Outlook 2007 stopped working with the message "Microsoft Office Outlook has
stopped working"

I have tried a detect and repair but I cannot access Outlook at all. I am
using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook still
returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Diane Poremsky [MVP]]

If you installed outlook as part of a suite, office diagnostics from any
other the other apps should take care of outlook too. Once you do that, if
outlook fails to run, does it work in safe mode? Do you have antivirus
software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Ronald Green]

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would still
not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail

If you installed outlook as part of a suite, office diagnostics from any
other the other apps should take care of outlook too. Once you do that,
if outlook fails to run, does it work in safe mode? Do you have antivirus
software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

Help please!

After installing the 8 Microsoft Office released upodates on 01/05/2009
my Outlook 2007 stopped working with the message "Microsoft Office
Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all. I am
using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook still
returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[DL]

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would
still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail

If you installed outlook as part of a suite, office diagnostics from any
other the other apps should take care of outlook too. Once you do that,
if outlook fails to run, does it work in safe mode? Do you have antivirus
software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Hi there

Help please!

After installing the 8 Microsoft Office released upodates on 01/05/2009
my Outlook 2007 stopped working with the message "Microsoft Office
Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all. I
am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook still
returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Ronald Green]

Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would
still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail

If you installed outlook as part of a suite, office diagnostics from any
other the other apps should take care of outlook too. Once you do that,
if outlook fails to run, does it work in safe mode? Do you have
antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on 01/05/2009
my Outlook 2007 stopped working with the message "Microsoft Office
Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all. I
am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook still
returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Diane Poremsky [MVP]]

do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if you can
get outlook up and running. (Make a new profile called No Mail and cancel
the wizard when it wants to add a mail acct.) This will tell us if its
corrupt support files. If it works in no mail, find and rename the files in
both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help finding
them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would
still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics from
any other the other apps should take care of outlook too. Once you do
that, if outlook fails to run, does it work in safe mode? Do you have
antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message "Microsoft
Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all. I
am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Ronald Green]

Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time stamp
0x4603165b, exception code 0xc0000005, fault offset 0x0000496b, process id
0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron

do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if you
can get outlook up and running. (Make a new profile called No Mail and
cancel the wizard when it wants to add a mail acct.) This will tell us if
its corrupt support files. If it works in no mail, find and rename the
files in both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would
still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics from
any other the other apps should take care of outlook too. Once you do
that, if outlook fails to run, does it work in safe mode? Do you have
antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all.
I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Diane Poremsky [MVP]]

Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron

do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if you
can get outlook up and running. (Make a new profile called No Mail and
cancel the wizard when it wants to add a mail acct.) This will tell us
if its corrupt support files. If it works in no mail, find and rename the
files in both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook would
still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics from
any other the other apps should take care of outlook too. Once you
do that, if outlook fails to run, does it work in safe mode? Do you
have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at all.
I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Diane Poremsky [MVP]]

oh, if outlook won't start with a new profile, go to
C:\WINDOWS\system32\mspst32.dll and rename or delete it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron

do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if you
can get outlook up and running. (Make a new profile called No Mail and
cancel the wizard when it wants to add a mail acct.) This will tell us
if its corrupt support files. If it works in no mail, find and rename
the files in both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook
would still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics from
any other the other apps should take care of outlook too. Once you
do that, if outlook fails to run, does it work in safe mode? Do you
have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at
all. I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Ronald Green]

Hi there

The new profile did not work

I could not find the file "mspst32.dll"

Ron

oh, if outlook won't start with a new profile, go to
C:\WINDOWS\system32\mspst32.dll and rename or delete it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron


do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if
you can get outlook up and running. (Make a new profile called No Mail
and cancel the wizard when it wants to add a mail acct.) This will
tell us if its corrupt support files. If it works in no mail, find and
rename the files in both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook
would still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics
from any other the other apps should take care of outlook too.
Once you do that, if outlook fails to run, does it work in safe
mode? Do you have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at
all. I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Diane Poremsky [MVP]]

Sorry about that. It's at C:\Program Files\Microsoft
Office\Office12\MSPST32.DLL. Delete or rename and try outlook again - you
may need to use office diagnostics first though.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

The new profile did not work

I could not find the file "mspst32.dll"

Ron

oh, if outlook won't start with a new profile, go to
C:\WINDOWS\system32\mspst32.dll and rename or delete it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron


do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if
you can get outlook up and running. (Make a new profile called No Mail
and cancel the wizard when it wants to add a mail acct.) This will
tell us if its corrupt support files. If it works in no mail, find and
rename the files in both Outlook folders under your user profile
(http://www.outlook-tips.net/beginner/filepath.htm if you need help
finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook
would still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics
from any other the other apps should take care of outlook too.
Once you do that, if outlook fails to run, does it work in safe
mode? Do you have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at
all. I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but Outlook
still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[Ronald Green]

Thankyou Diane, that did the trick all is working now.

Thanks

Ron

Sorry about that. It's at C:\Program Files\Microsoft
Office\Office12\MSPST32.DLL. Delete or rename and try outlook again - you
may need to use office diagnostics first though.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

The new profile did not work

I could not find the file "mspst32.dll"

Ron

oh, if outlook won't start with a new profile, go to
C:\WINDOWS\system32\mspst32.dll and rename or delete it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron


do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if
you can get outlook up and running. (Make a new profile called No
Mail and cancel the wizard when it wants to add a mail acct.) This
will tell us if its corrupt support files. If it works in no mail,
find and rename the files in both Outlook folders under your user
profile (http://www.outlook-tips.net/beginner/filepath.htm if you
need help finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook
would still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics
from any other the other apps should take care of outlook too.
Once you do that, if outlook fails to run, does it work in safe
mode? Do you have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at
all. I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but
Outlook still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron

 

[dotuletz]

Outlook stop working

Well... after it works for a day the next day office report that it stopped working. Maybe someone can help me. I'm running Windows 7 RC, but i put outlook in compatibility mode and still nothing. It worked for a couple of days, and after those i get this error. The fix you provided above does't work by the way.
Here is event log error:
------------------------------------
Log Name: Application
Source: Application Error
Date: 16.05.2009 23:16:18
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BesT-PC
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.6423.1000, time stamp: 0x49b08185
Faulting module name: OUTLOOK.EXE, version: 12.0.6423.1000, time stamp: 0x49b08185
Exception code: 0xc0000005
Fault offset: 0x00648d1a
Faulting process id: 0x8a8
Faulting application start time: 0x01c9d6632a094d8a
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: 69daa8b1-4256-11de-9302-00e04c03d5b5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-16T20:16:18.000000000Z" />
<EventRecordID>2894</EventRecordID>
<Channel>Application</Channel>
<Computer>BesT-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>c0000005</Data>
<Data>00648d1a</Data>
<Data>8a8</Data>
<Data>01c9d6632a094d8a</Data>
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>69daa8b1-4256-11de-9302-00e04c03d5b5</Data>
</EventData>
</Event>

 

[RadMav]

I'm having the same problem: However I'm testing MS Office 2003 Student and
Teachers on Windows RC7 everytime I try to open outlook the "mspst32.dll "
file gets recreated and I get the same error.

This File doesn't exist or at least I couldn't find it.

I already created a new profile

Here is the error log:
Log Name: Application
Source: Application Error
Date: 6/22/2009 9:33:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: GregNoss-PC
Description:
Faulting application name: OUTLOOK.EXE, version: 11.0.5510.0, time stamp:
0x3f1380f0
Faulting module name: mspst32.dll, version: 11.0.5604.0, time stamp:
0x3f314872
Exception code: 0xc0000005
Fault offset: 0x0001c149
Faulting process id: 0x6d0
Faulting application start time: 0x01c9f35719fa378e
Faulting application path: C:\Program Files (x86)\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common
Files\SYSTEM\MSMAPI\1033\mspst32.dll
Report Id: 663c65f4-5f4a-11de-a499-0018f3991201
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-22T16:33:22.000000000Z" />
<EventRecordID>1472</EventRecordID>
<Channel>Application</Channel>
<Computer>GregNoss-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>11.0.5510.0</Data>
<Data>3f1380f0</Data>
<Data>mspst32.dll</Data>
<Data>11.0.5604.0</Data>
<Data>3f314872</Data>
<Data>c0000005</Data>
<Data>0001c149</Data>
<Data>6d0</Data>
<Data>01c9f35719fa378e</Data>
<Data>C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Common
Files\SYSTEM\MSMAPI\1033\mspst32.dll</Data>
<Data>663c65f4-5f4a-11de-a499-0018f3991201</Data>
</EventData>
</Event>

Any help would be greatly appreciated.

Thanks in advance.

 

[buck3466]

i seem to be having the same problem. outlook 2007 win7... none of the
suggestions work.

Thankyou Diane, that did the trick all is working now.

Thanks

Ron

Sorry about that. It's at C:\Program Files\Microsoft
Office\Office12\MSPST32.DLL. Delete or rename and try outlook again - you
may need to use office diagnostics first though.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi there

The new profile did not work

I could not find the file "mspst32.dll"

Ron

oh, if outlook won't start with a new profile, go to
C:\WINDOWS\system32\mspst32.dll and rename or delete it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Go to Control panel, Mail, Profiles, Add to make a new profile.
This shows how to create a new no mail profile:
http://www.outlook-tips.net/beginner/nomail.htm

mspst32.dll is used by pst and address book service.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Hi there

I will try a new profile when I find out how to create one

Below is the error I get from the Event Viewer

Log Name: Application
Source: Application Error
Date: 05/05/2009 18:49:59
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ron-PC
Description:
Faulting application OUTLOOK.EXE, version 12.0.6423.1000, time stamp
0x49b08185, faulting module mspst32.dll, version 12.0.6014.5000, time
stamp 0x4603165b, exception code 0xc0000005, fault offset 0x0000496b,
process id 0x1060, application start time 0x01c9cda9e5f09cea.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-05-05T17:49:59.000Z" />
<EventRecordID>101897</EventRecordID>
<Channel>Application</Channel>
<Computer>Ron-PC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6423.1000</Data>
<Data>49b08185</Data>
<Data>mspst32.dll</Data>
<Data>12.0.6014.5000</Data>
<Data>4603165b</Data>
<Data>c0000005</Data>
<Data>0000496b</Data>
<Data>1060</Data>
<Data>01c9cda9e5f09cea</Data>
</EventData>
</Event>

Thanks again

Ron


do you get any error messages? Look in the event viewer for problems.

I'd try a new profile. A no mail profile should be enough to see if
you can get outlook up and running. (Make a new profile called No
Mail and cancel the wizard when it wants to add a mail acct.) This
will tell us if its corrupt support files. If it works in no mail,
find and rename the files in both Outlook folders under your user
profile (http://www.outlook-tips.net/beginner/filepath.htm if you
need help finding them) and try your own profile again.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Yes it was Outlook Safe Mode

Thanks and any other ideas?

Ron

Thats Outlook Safe Mode, not win safe mode - just in case

Hi there

Thankyou for the prompt reply.

I ran the Office Diagnostics Suite and all tests passed. Outlook
would still not start.

Outlook will not start either in Safe Mode.

Ron

Yes I have antivirus (Avira) software scanning incoming e-mail
If you installed outlook as part of a suite, office diagnostics
from any other the other apps should take care of outlook too.
Once you do that, if outlook fails to run, does it work in safe
mode? Do you have antivirus software scanning incoming email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your newsreader to msnews.microsoft.com.


Hi there

Help please!

After installing the 8 Microsoft Office released upodates on
01/05/2009 my Outlook 2007 stopped working with the message
"Microsoft Office Outlook has stopped working"

I have tried a detect and repair but I cannot access Outlook at
all. I am using Microsoft Vista Home Premium.

I also attempted a system restore which was succesful but
Outlook still returned the same message

Any help or advice would be gratefully received.

Thanks in anticipation

Ron