Microsoft NON-RESPONSIVE

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It is evident that there is a problem with Vista where a PATA and a SATA hard
drive are both installed in a computer. It is also evident that Complete PC
Backup does not work when SATA and PATA drives are used in combination.

Having received a Case number from Microsoft on this issue almost 4 months
ago, with documentation that Microsoft would respond back to me when the
issue is solved, I have repeatedly asked Microsoft to respond with their
solution, and I still have not received a response/solution..

When I try to correspond with them now, they want to charge me to submit the
problem (since they only allow 90 day free support).. And my e-mails to the
person who has been my contact go unanswered..

Case: SRX1028854246 is the case number for this issue.

Hopefully someone from this BILLION DOLLAR corporation will read this and
provide the customer support that SHOULD have been given.....

Since Complete PC Backup is advertised as a new feature of VISTA, it is only
ethical that the product features should function as advertised.....

I am to the point now that I am strongly considering contacting an
investigative reporter to see about getting national media exposure on this
issue.....

To say again, I hope Microsoft will read this and provide customer support.
That would be the proper thing to do...so lets just see...(I know this group
is not a support site)

Have a great day!!!
 
I have had a good amount of contact with the SATA/PATA problem. I have
placed the work around in these news groups quite a few times.

It occurs only with certain motherboards and their implementation of the
SATA protocol. Therefore, I don't believe that Microsoft can really get a
handle on this "hardware" problem.

I have 2 motherboards that suffer from this condition. I would NOT expect
that the problem will be solved by Microsoft. Because the M/B's are well out
of warranty, the manufacturer will not help out either.

I think that only attrition of the older boards (as they are placed in the
trash) will ameliorate this problem.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
Richard Urban said:
I have had a good amount of contact with the SATA/PATA problem. I have
placed the work around in these news groups quite a few times.

It occurs only with certain motherboards and their implementation of the
SATA protocol. Therefore, I don't believe that Microsoft can really get a
handle on this "hardware" problem.

I have 2 motherboards that suffer from this condition. I would NOT expect
that the problem will be solved by Microsoft. Because the M/B's are well out
of warranty, the manufacturer will not help out either.

I think that only attrition of the older boards (as they are placed in the
trash) will ameliorate this problem.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
Click to expand...
 
Sorry for the blank post....

My MB is a new Asus board, and correspondence received from ASUS says that
the issue is with Vista..... The purpose of my post was to give Microsoft
another chance to address this, not to generate conversation, but thanks for
your reply (by the way, I have read all of your posts on this issue)
 
retired fire said:
Sorry for the blank post....

My MB is a new Asus board, and correspondence received from ASUS says that
the issue is with Vista..... The purpose of my post was to give Microsoft
another chance to address this, not to generate conversation, but thanks
for
your reply (by the way, I have read all of your posts on this issue)
Click to expand...


FWIW I agree agree with Richard. In testing Vista with many motherboards I
have found this to be a motherboard problem. Some motherboards have no
problems with different combinations of SATA and PATA drives installed. Some
will only work if you set the PATA drive as the boot drive. Some will work
with some OS' properly and not other OS'. Some will appear to work but the
boot sector will be on the PATA drive no matter how the BIOS is set. The
results are very erratic. In some cases the problem is cured by a BIOS
update so this indicates to me it is mostly a motherboard problem.
 
retired said:
Sorry for the blank post....

My MB is a new Asus board, and correspondence received from ASUS says that
the issue is with Vista..... The purpose of my post was to give Microsoft
another chance to address this, not to generate conversation, but thanks for
your reply (by the way, I have read all of your posts on this issue)
Click to expand...

Microsoft doesn't read this news group very much and never posts here
officially. A post like yours will only generate discussion from other
users like you.

Alias
 
Nvidia chipset...

One question for you all--- On the systems you say work with sata-pata
drives, have you fully tested Complete PC Backup (to backup AND restore)?????
I have been able to have sata-pata drives HAPPY with themselves, and the
Backup works fine, but when the Vista install disk is used to RESTORE, it
does not find the system, thus the problem is not the MB, but within Vista....
 
Hi Retired,

I have had no personal experience with nVidia chipset boards, but through
reading the posts in here over the last 6 months I have noticed that people
who use these boards are having troubles like you are having. I have a
genuine intel chipset motherboard and have had no troubles running both SATA
and PATA drives.
 
Sil 3112 for SATA control on an Nvidia board

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
Retired fire said:
It is evident that there is a problem with Vista where a PATA and a SATA hard 
drive are both installed in a computer.
Click to expand...

PMJI but I have a ASUS K8N with both SATA and PATA drives ( and scsi <g>) and
Microsoft Update came up with a SiL update for the SATA chip on it.

Have you applied that?

In typical fashion they don't tell you what the purpose of the upgrade is 8:(
 
I have applied all MS updates....

huwyngr said:
PMJI but I have a ASUS K8N with both SATA and PATA drives ( and scsi <g>) and
Microsoft Update came up with a SiL update for the SATA chip on it.

Have you applied that?

In typical fashion they don't tell you what the purpose of the upgrade is 8:(
Click to expand...
 
I have applied all MS updates....
Click to expand...

It only comes up it you say you want to see Hardware updates -- many
people do not go for those because of doubts that Microsoft knows more
than the hardware source!

So unless you specifically include Hardware updates you will not see
it.

Have you checked SiL themselves?
 
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