Microsoft Fax

[John Dean]

Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same
number once a week for several months without a problem. Now the fax doesn't
work at all - I can bring up the fax dialogue and go through it, but when I
click 'finish' to send the fax, nothing happens - no noise, no activity,
nothing.
I've gone through the fax troubleshooter and can't see anything there -
device manager says the fax modem is "working properly".
Any ideas?

 

[Alias]

Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same
number once a week for several months without a problem. Now the fax doesn't
work at all - I can bring up the fax dialogue and go through it, but when I
click 'finish' to send the fax, nothing happens - no noise, no activity,
nothing.
I've gone through the fax troubleshooter and can't see anything there -
device manager says the fax modem is "working properly".
Any ideas?

Are you sure the phone line is connected well both on the computer and
the wall?

Alias

 

[John Dean]

Are you sure the phone line is connected well both on the computer and
the wall?

Alias

Yup. I use a broadband connection but I can use my old dial-up connection no
problem.

 

[Pegasus \(MVP\)]

Using Microsoft Fax from Word 2003 under XP SP2. I've been faxing the same
number once a week for several months without a problem. Now the fax
doesn't
work at all - I can bring up the fax dialogue and go through it, but when
I
click 'finish' to send the fax, nothing happens - no noise, no activity,
nothing.
I've gone through the fax troubleshooter and can't see anything there -
device manager says the fax modem is "working properly".
Any ideas?

I believe the standard way to test a modem and phone line is with
hypertrm.exe. It's usually in the Accessories/Communications folder but if
you cannot find it on your machine then you can expand it from the i386
folder of your WinXP CD.

Post again if you need assistance with the use of hypertrm.exe.