Messenger won't start

[Guest]

Trying to use Windows Messenger for first time in order to use remote
assistance. The program will not start, either using the icon or the
executable. The only time I get any type of message is when I try to access
remote assistance from the Help and Support Menu. The message:
"An administrator has denied permission to use Windows Messenger..."
I installed WinXP (Pro) myself, so I'm the Administrator. My login has
Admin rights.
I downloaded and installed Messenger v 5.1 to see if it would make a
difference. It doesn't. I also looked at the registry for entries suggested
by a notice about Messenger v. 4. The "missing" registry items were there.
Any help appreciated.

 

[Jonathan Kay [MVP]]

Greetings Lowell,

It sounds like Windows Messenger may just have been disabled. To correct this, download and
run these .reg files in the affected account:
http://messenger.jonathankay.com/downloads/enablewindowsmessenger_user.reg
http://messenger.jonathankay.com/downloads/enablemessenger.reg
After running these, reboot and then try opening Windows Messenger again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Bingo. I thank you, and my 83 year old mother thanks you. Now I can fix her
conputer.

 

[Jonathan Kay [MVP]]

Hi,

Great, give her my regards
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

I've been working on this ALL DAY - about 10 hours - your links fixed
everything - didn't even have to reboot. As soon as I clicked your links
Windows Messaging just popped up! Now I can connect to my xbox Thank
you!!

 

[Guest]

Jonathan

Many thanks for putting this on the forum - have spent several hours trying
to solve the problem and your solution made it work instantly.

Regards

John

 

[Jonathan Kay [MVP]]

Hi John,

Great, glad to hear it

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Krashan Brahmanjara]

Hi

At this moment I got similar problem. Msmsgs.exe not starting.
My software
- original XP pro with all patches
- original Messenger files ver.4.7.0.3001 with date 2004-10-13
- network services enabled, firewall allow for msmsgs.

Hack with enablemessenger.reg files not work.
Not messages in event log and drwatson.
In windbg I see that msmsgs exits after check of mscoree.dll which not exist
on my system. I think that file mscoree.dll is not necessery so what I can
do?