Messages not going to correct sent item folder

[ktfrubel]

Hello,
In my outlook I am responsible for 2 email accounts. 1 is my general mail
box and the other is our (e-mail address removed) mail box. I monitor and reply to
customers that email us for additional information.
Each mail box has a sent items folder, however when I send and email from
the "info" mailbox, the sent items are being stored in my general box. Is
there any way to set a rule or something to keep these differnet email types
separated?

 

[Milly Staples [MVP - Outlook]]

Is this second mailbox opened in your profile as a secondary mailbox? If yes, then items sent using your profile will go to your sent items.

What happens if you use a rule "after sending" to move these items to the sent items folder in the secondary mailbox? (Note - I think they will still go to your sent items but a copy goes to the other mailbox's sent items as well)


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, ktfrubel asked:

| Hello,
| In my outlook I am responsible for 2 email accounts. 1 is my general
| mail box and the other is our (e-mail address removed) mail box. I monitor and
| reply to customers that email us for additional information.
| Each mail box has a sent items folder, however when I send and email
| from the "info" mailbox, the sent items are being stored in my
| general box. Is there any way to set a rule or something to keep
| these differnet email types separated?

 

[Victor Ivanidze]

Have a look at this third-party utility:
http://ivasoft.com/unisent.shtml

Regards,
Victor Ivanidze

 

[CityofDenverITGUY]

Since you have 2 sent folders, you'll need to use an outbound rule to
determine where to save the copy of sent e-mails. You can use the
"through <specified> account" to identify which outbound e-mails go to
which sent folder.

This option does not work if both accounts are Exchnage Server as only the
primary Exchange Server account is listed under the "Through" option dropdown
in the rules editor...

 

[Sav]

There is a hotfix which isn't on MS Update yet. I've closed the window now so
I can't provide a link. I found it by searching the MS site for additional
mailbox sent items.

Downloading it now to try myself.

 

[Sav]

Try this link:

http://support.microsoft.com/kb/953804/