messages not appearing in Ibox

[Timboi]

Hi,

This is a strange problem. We have Outlook 2000 with all
the latest sevice packs.
We have a mailbox which is shared so it is added as an
additional mailbox. The mailbox claims there are unread
messages in the Inbox but no matter what view we switch
to, they do not appear. However, if I log onto that
mailbox via OWA, they appear. They also appear if that
mailbox is setup as the primary mailbox, but for some
reason, when you set it up as an additional mailbox, the
emails do not appear (despite the fact that the inbox
knows they are there as it displays the blue number
indicating there are unread emails). This only seems to
happen to emails sent from one user (although it could
happen to others as well).
does anyone have any idea what is causing this?

cheers,
Timboi

 

[Roady]

That specific sender most likely send mail markedas private and your
permissions on that specific mailbox are probably not set to allow you to
read private messages as well.

To resolve this;
-Log on with the extra mailbox as the primary account
-Go to Tools-> Options-> tab Permissions
-Select your name and press change and press Permissions
-At the bottom you can set the permission to allow you to read messages
marked as private

--
Roady
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