Messages go missing after being opened and read

[Guest]

Strange!

We have one user that opens up a message in her outlook
2002 client reads the message and then closes it. Once
it is closed it is gone! no archive, no .pst file, not
in deleted items or deleted retention area. ??? I have
done an advanced find and it does not show up anywhere!

I have tracked the message, but this is pointless because
it was in fact delivered and read by the recipient.

More info Outlook 2002
Exchange 2003 (just migrated from 5.5 in june)

Any ideas?!

Thanks
Tony

 

[Tia]

Sorry to ask obvious questions, but does she have any
rules and are there any records in her sent items folder
of them getting automatically forwarded somewhere?

-Tia

 

[Milly Staples [MVP - Outlook]]

Does this user have a view on the inbox such as Unread Messages? Try
changing it to All Messages and see if this fixes it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer,
(e-mail address removed) asked:

| Strange!
|
| We have one user that opens up a message in her outlook
| 2002 client reads the message and then closes it. Once
| it is closed it is gone! no archive, no .pst file, not
| in deleted items or deleted retention area. ??? I have
| done an advanced find and it does not show up anywhere!
|
| I have tracked the message, but this is pointless because
| it was in fact delivered and read by the recipient.
|
| More info Outlook 2002
| Exchange 2003 (just migrated from 5.5 in june)
|
| Any ideas?!
|
| Thanks
| Tony

 

[Guest]

I Feel stupid for 2 reasons:
1)forgot to mention that no rules are applied here. but
that wasn't it.

2)Didn't look at the view menu!! Feeling stupid, I give
kudos to Milly Staples.

 

[Milly Staples [MVP - Outlook]]

Hey - been there, done that, wore the dunce cap a few times myself!

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer,
(e-mail address removed) asked:

| I Feel stupid for 2 reasons:
| 1)forgot to mention that no rules are applied here. but
| that wasn't it.
|
| 2)Didn't look at the view menu!! Feeling stupid, I give
| kudos to Milly Staples.
|| -----Original Message-----
|| Strange!
||
|| We have one user that opens up a message in her outlook
|| 2002 client reads the message and then closes it. Once
|| it is closed it is gone! no archive, no .pst file, not
|| in deleted items or deleted retention area. ??? I have
|| done an advanced find and it does not show up anywhere!
||
|| I have tracked the message, but this is pointless because
|| it was in fact delivered and read by the recipient.
||
|| More info Outlook 2002
|| Exchange 2003 (just migrated from 5.5 in june)
||
|| Any ideas?!
||
|| Thanks
|| Tony
|| .

 

[Angela]

Have you checked her views? We had this happen and her
View was set to only view "unread" messages.