Message visible in Preview Pane but NOT in email!

[Guest]

I'm having a problem here at my company where one particular sender's reply
emails sometimes are not able to be viewed. Looking at the email in the Inbox
with Auto-Preview pane on, you can see the text sent by the sender, but once
you open the email, that text disappears and all that remains is the original
message.

This is Outlook 2003 running Exchange 2000 I think.

Many times the emails come in fine, and there is speculation that the emails
we are having problems with are being sent by a Blackberry or PDA device, but
that hasn't been verified yet. Either way, I cannot figure out why we can
view the reply in the Auto-Preview, but not in the message body after opening
the email.

Disappearing text!!

 

[Brian Tillman]

I'm having a problem here at my company where one particular sender's
reply emails sometimes are not able to be viewed. Looking at the
email in the Inbox with Auto-Preview pane on, you can see the text
sent by the sender, but once you open the email, that text disappears
and all that remains is the original message.

First, see if you can view the entire message source. See
http://www.outlook-tips.net/howto/view_source.htm .

Some things you can try, although I'm uncertain they'll work:

1) Open a command line window and enter:

regsvr32 inetcomm.dll
regsvr32 ole32.dll

2) Open a command line window or Start>Run and enter:

"%ProgramFiles%\Microsoft Office\Office11\Outlook.exe" /regserver (note the
quotes)

 

[Guest]

Im having the exact same symptoms, however Im not using outlook 2003, im
using outlook 2002. the originating email is from an i-planet server (sun)
very probably the client is some iteration of eudora.

any help would be deeply appreciated

thanks,
Robert
(e-mail address removed)

 

[Brian Tillman]

Im having the exact same symptoms, however Im not using outlook 2003,
im using outlook 2002.

Doesn't matter. Try my suggestions anyway.

 

[Guest]

I tried them, outlook.exe dosent recognize /regserver
the 2 regsvr32 commands appeared to work properly but made no substantive
impact.

 

[Brian Tillman]

I tried them, outlook.exe dosent recognize /regserver

Then you're not running Outlook 2003 as you originally said or you specified
the command line incorrectly, because Outlook 2003 certainly supports the
/regserver switch. Try it again. Click Start>Run and put the following in
the Open line:

"%ProgramFiles%\Microsoft Office\Office11\Outlook.exe" /regserver

Enter the quotes and the spaces just as I have it shown. If you get an
error, post it.

 

[Guest]

I never said that I was running 2003,

"Im having the exact same symptoms, however Im not using outlook 2003, im
using outlook 2002. the originating email is from an i-planet server (sun)"

Im not sure if this will make a difference...Ill try it again and post the
error if there is one.

 

[Guest]

okay, i tried it...I had to alter the path from office 11 to office 10, i
have no office 11 folder. when it runs i get the following message

"The command line argument is not valid. Verify the switch you are using."

 

[Brian Tillman]

I never said that I was running 2003,

Oops. I was looking at the original message that started this thread:


....snip...

This is Outlook 2003 running Exchange 2000 I think.

....snip...

 

[Brian Tillman]

"The command line argument is not valid. Verify the switch you are
using."

As I said, you aren't using Outlook 2003, but you knew that and I _should_
have. I wish I had another suggestion.