Message stuck in Outbox

  • Thread starter Thread starter Jaycee
  • Start date Start date
J

Jaycee

I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages in
the Outbox from OWA so they appear to be stuck on the Outlook client. When
I looked at the connection status from Outlook, everything appears to be
connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook. I
also tried to enable Outlook logging but much of it I didn't understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee
 
We are using Sophos anti-virus but have not had any issues with anyone else.
I did not see any send errors while troubleshooting. Is there a specific
area I should look for these errors? The event logs didn't show anything
nor did the Outlook status bar.

Diane Poremsky said:
Do you have your antivirus integrated with Outlook? Do you get any send
errors?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Jaycee said:
I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages
in the Outbox from OWA so they appear to be stuck on the Outlook client.
When I looked at the connection status from Outlook, everything appears
to be connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook. I
also tried to enable Outlook logging but much of it I didn't understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee
Click to expand...
Click to expand...
 
The errors usually come up in the Send/Receive progress dialog.

So even pressing F5 (or the Send/receive button) fails to send the items?
Have you checked the settings in the Send/Receive dialog? (Ctrl+Alt+S)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Jaycee said:
We are using Sophos anti-virus but have not had any issues with anyone
else. I did not see any send errors while troubleshooting. Is there a
specific area I should look for these errors? The event logs didn't show
anything nor did the Outlook status bar.

Diane Poremsky said:
Do you have your antivirus integrated with Outlook? Do you get any send
errors?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Jaycee said:
I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages
in the Outbox from OWA so they appear to be stuck on the Outlook client.
When I looked at the connection status from Outlook, everything appears
to be connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook.
I also tried to enable Outlook logging but much of it I didn't
understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee
Click to expand...
Click to expand...
Click to expand...
 
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