message can't open folders brand new Outlook 2003

  • Thread starter Thread starter Sherry C
  • Start date Start date
S

Sherry C

I broke down and purchased Outlook 2003 since after using the trial
version my old Outlook would not function properly. Now I cannot open
2003 and search cannot find Outlook 2000. I get a message that there
are folders that cannot be opened.

Thanks,
Sherry C
 
Sherry C said:
I broke down and purchased Outlook 2003 since after using the trial
version my old Outlook would not function properly. Now I cannot open
2003 and search cannot find Outlook 2000. I get a message that there
are folders that cannot be opened.

Thanks,
Sherry C
Click to expand...

Be careful- if you (or the program) have converted the data files to the
later format. It changed from the 2003 version onwards and the older
program versions can't read the newer pst file format. The change allowed
larger files- the older format was limited by a maximum 2Gb file size, the
newer can be 20Gb. You can only have one version of the program installed so
you would need to remove the 2003 and reinstall the earlier one if that is
what you want to run. Have you tried fixing the newer one that you bought?
What have you tried to fix it?
 
I have uninstalled it and reinstalled it and have tried the repair on
the setup. I removed the trial version but when Outlook tries to
open....it opens briefly to the 2003 background then the trial version
end of trial box pops up momentarily then I get the message that some
folders cannot be opened. I am not completely computer illiterate but
an amateur. The whole opening/closing takes less than a second.
Thanks,
Sherry
 
Create a new mail profile and configure Outlook to use your existing .pst
file. Control Panel->Mail Icon->Profiles->New. Do NOT copy your old
profile - it is corrupt.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sherry C asked:

| I have uninstalled it and reinstalled it and have tried the repair on
| the setup. I removed the trial version but when Outlook tries to
| open....it opens briefly to the 2003 background then the trial version
| end of trial box pops up momentarily then I get the message that some
| folders cannot be opened. I am not completely computer illiterate but
| an amateur. The whole opening/closing takes less than a second.
| Thanks,
| Sherry
 
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