MESSAGE BOX DISAPPEARS OR GOES BLACK

[Guest]

AFTER I HAVE BEEN USING MY EMAIL FEATURES SENDING OR MOVING TO OTHER FOLDERS
ETC. AND I DOUBLE CLICK TO TRY TO OPEN AN EXISTING EMAIL ONLY TO OUTER FRAME
OF THE EMAIL CAN BE VIEWED. IF I TRY TO FULLY OPEN THE EMAIL (USING THE BOX
IN THE UPPER RIGHT CORNER) THE INSIDE BOX TURNS BLACK AND SHOWS ONLY THE
FRAME.
I HAVE TO SHUT THE COMPUTER DOWN, NOT JUST REOPEN THE MAIL, AND THEN IT WILL
WORK FINE AGAIN FOR AWHILE.
ANY SUGGESTIONS?

 

[Gary VanderMolen]

First of all, when posting messages on this forum, do not type in all CAPS.
By convention, that is considered equivalent to a rude form of shouting.

As to your problem, it sounds like you are running a non-compatible
antivirus program. Windows Mail is not compatible with most McAfee
and Norton security programs. Those will need to be uninstalled, not
just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3