Me to XP Home

[John Ski]

Just completed an upgrade of Me to XP Home. Followed all the rules and cautions
re: drivers, etc. Updated with SP1 and then all the available later updates on
line. Everything works as it should with one exception...the USB Ports on the
MS Natural Pro Keyboard don't work. The Keyboard itself is connected to a USB
port and is fine, the other port is connected to a Canon S9000 and works the
way it should. Anyone have any ideas where to start troubleshooting this? And
please no glib "do a clean install" responses. I'm prepared to do that if
necessary, but I'd like to see if there's a simpler fix since the rest of the
system seems perfect.

TIA,
John
"Any sufficiently advanced technology is indistinguishable from magic"
***Arthur C. Clarke***

 

[Rick \Nutcase\ Rogers]

Hi John,

Assuming you have the most recent keyboard driver set from Microsoft for
that board (I use the same one and it works fine), try this:

General USB Troubleshooting in Windows XP [Q310575]
http://support.microsoft.com/?kbid=310575

Link to the Aug2003 driver update for this keyboard:
http://www.microsoft.com/downloads/...52-5d92-4772-a2fd-5ab35c750685&DisplayLang=en

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Malke]

Just completed an upgrade of Me to XP Home. Followed all the rules and
cautions re: drivers, etc. Updated with SP1 and then all the available
later updates on line. Everything works as it should with one
exception...the USB Ports on the MS Natural Pro Keyboard don't work.
The Keyboard itself is connected to a USB port and is fine, the other
port is connected to a Canon S9000 and works the way it should. Anyone
have any ideas where to start troubleshooting this? And please no glib
"do a clean install" responses. I'm prepared to do that if necessary,
but I'd like to see if there's a simpler fix since the rest of the
system seems perfect.

You know, when people (like me) suggest a clean install, it isn't
"glib"; it's good advice based on the knowledge that sometimes putting
a completely different operating system "on top" of another one is not
A Good Thing and in computing, the simplest and cleanest approach is
usually best. That said, I'd suggest you check on the Natural Pro's
website for updated drivers for XP, and/or look for information in
their tech support area(s).

Malke

 

[John Ski]

Subject: Re: Me to XP Home

From: Malke (e-mail address removed)
Date: 10/18/2003 8:43 AM Central Daylight Time
Message-id: <[email protected]>


You know, when people (like me) suggest a clean install, it isn't
"glib"; it's good advice based on the knowledge that sometimes putting
a completely different operating system "on top" of another one is not
A Good Thing and in computing, the simplest and cleanest approach is
usually best. That said, I'd suggest you check on the Natural Pro's
website for updated drivers for XP, and/or look for information in
their tech support area(s).

Malke

Thanks for the suggestions. While I understand your clean install point, you
must admit that there are a number of people here whose 1st suggestion for any
problem with an upgrade is "ya' shudda done a clean install, ya' freakin'
dummy".
That's what I didn't want...I agree with what you've said here and at other
times.

Thanks,
John
"Any sufficiently advanced technology is indistinguishable from magic"
***Arthur C. Clarke***

 

[Frances]

I recently did an upgrade and had a similar problem as both my keyboard and
mouse were connected to USB , what I did was borrow a PS2 keyboard and mouse
and connected those instead , after that I did a system restore and when
everything was working again changed the keyboard and mouse back to the
original usb .
I have had no further problems

Regards Frances