Mailto: link causes IE 6 to crash

[Guest]

I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or Outlook
express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a problem and
needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't have the
problem. I have not been able to replicate the problem anywhere else. Only
on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on those two
browsers also.

I thought it might be caused by the PCMover program moving over all the
stuff from my old to my new computer, and in turn causing a conflict or
something in the registry.

I ran two registry checker/cleaner programs yesterday. Found lots of
invalid keys (probably from the move) but after I cleaned it all up - I still
had the problem in IE, but now in Firefox or Netscape the browser freezes but
doesn't crash instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have refreshed my
scripting engine. I have refreshed my .dll's. I am at a loss as to the
cause or how to fix it. I have run several malware/spyware programs and I
am virus free.

Any help would be greatly appreciated.

Cyndi

 

[Don Varnau]

Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email address
which they would then have to forward to whoever they were sending it to
instead of popping an OE window open where you could just enter your
recipient and hit send.

I can use this workaround to get done what i need to get done, but I really
would like to figure out what's causing the problem because the OE process is
much quicker and easier.

Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

Hope this helps,
Don
[MS MVP- IE]

I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or Outlook
express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a problem and
needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't have the
problem. I have not been able to replicate the problem anywhere else. Only
on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on those two
browsers also.

I thought it might be caused by the PCMover program moving over all the
stuff from my old to my new computer, and in turn causing a conflict or
something in the registry.

I ran two registry checker/cleaner programs yesterday. Found lots of
invalid keys (probably from the move) but after I cleaned it all up - I still
had the problem in IE, but now in Firefox or Netscape the browser freezes but
doesn't crash instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have refreshed my
scripting engine. I have refreshed my .dll's. I am at a loss as to the
cause or how to fix it. I have run several malware/spyware programs and I
am virus free.

Any help would be greatly appreciated.

Cyndi

 

[Don Varnau]

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on a
Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

 

[Guest]

Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i click on
the link, the error message boxes pops up immediately saying Internet
Explorer has encountered an error and will now close. No specific module or
file name called out.

What baffles me is that the problem also happens in Firefox and Netscape but
again ...only at that specific computer.

Thanks so much,
Cyndi

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on a
Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email address
which they would then have to forward to whoever they were sending it to
instead of popping an OE window open where you could just enter your
recipient and hit send.

I can use this workaround to get done what i need to get done, but I really
would like to figure out what's causing the problem because the OE process is
much quicker and easier.

Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE
"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or Outlook
express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a problem and
needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't have the
problem. I have not been able to replicate the problem anywhere else.
Only
on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on those two
browsers also.

I thought it might be caused by the PCMover program moving over all the
stuff from my old to my new computer, and in turn causing a conflict or
something in the registry.

I ran two registry checker/cleaner programs yesterday. Found lots of
invalid keys (probably from the move) but after I cleaned it all up - I
still
had the problem in IE, but now in Firefox or Netscape the browser freezes
but
doesn't crash instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have refreshed my
scripting engine. I have refreshed my .dll's. I am at a loss as to the
cause or how to fix it. I have run several malware/spyware programs and I
am virus free.

Any help would be greatly appreciated.

Cyndi

 

[PA Bear]

I'm having a problem with my new computer and a mail link that is
Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i click on
the link, the error message boxes pops up immediately saying Internet
Explorer has encountered an error and will now close. No specific module
or file name called out.

What baffles me is that the problem also happens in Firefox and Netscape
but again ...only at that specific computer.

Thanks so much,
Cyndi

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on
a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email
address which they would then have to forward to whoever they were
sending it to instead of popping an OE window open where you could
just enter your recipient and hit send.

I can use this workaround to get done what i need to get done, but I
really would like to figure out what's causing the problem because
the OE process is much quicker and easier.

:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or
Outlook express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a
problem and needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't
have the problem. I have not been able to replicate the problem
anywhere else. Only on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on
those two browsers also.

I thought it might be caused by the PCMover program moving over
all the stuff from my old to my new computer, and in turn causing
a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday. Found
lots of invalid keys (probably from the move) but after I cleaned
it all up - I still had the problem in IE, but now in Firefox or
Netscape the browser freezes but doesn't crash instantly upon
clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my scripting engine. I have refreshed my .dll's. I am
at a loss as to the cause or how to fix it. I have run several
malware/spyware programs and I am virus free.

Any help would be greatly appreciated.

Cyndi

 

[Guest]

Hi PA Bear,

I am unable to give you the web page. It is a secure site that can only be
accessed by logging in.

I did get the code for the mailto: link. Maybe something in there will help
to troubleshoot. The email generates a link to a web based survey.

mailto:?subject=Project Management Issues Survey&body=[Enter a personalized
message here]%0D%0D%0D%0D%0DImportant Note:%0D If you experience difficulty
in accessing this assessment, please provide the following assessment key
when prompted.%0D%0DAssessment Key = 11%0D%0DPlease click on the following
link to participate in the survey.
%0D%0Dhttp%3A%2F%2Fwww%2Ecambridgeconsult%2Enet%2FssAssessments%2FPMIS%2EASP%3FSponsor%3D0385E67A%2D3D27%2D4694%2DA81C%2DF8FD3589C93D

Thanks again,
Cyndi

Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i click on
the link, the error message boxes pops up immediately saying Internet
Explorer has encountered an error and will now close. No specific module
or file name called out.

What baffles me is that the problem also happens in Firefox and Netscape
but again ...only at that specific computer.

Thanks so much,
Cyndi

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto link on
a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and OE.

I know that for this link, Lotus users were having the same issue. A
workaround was created for them that sent the email to their email
address which they would then have to forward to whoever they were
sending it to instead of popping an OE window open where you could
just enter your recipient and hit send.

I can use this workaround to get done what i need to get done, but I
really would like to figure out what's causing the problem because
the OE process is much quicker and easier.

:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
I'm having a problem with my new computer and a mail link that is
prepopulated in both the subject and body. It isn't Outlook or
Outlook express that's crashing, it's internet explorer.

The error message that comes up is This program encoutered a
problem and needs to close.

The error details do not show a specific module, it says unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I don't
have the problem. I have not been able to replicate the problem
anywhere else. Only on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on
those two browsers also.

I thought it might be caused by the PCMover program moving over
all the stuff from my old to my new computer, and in turn causing
a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday. Found
lots of invalid keys (probably from the move) but after I cleaned
it all up - I still had the problem in IE, but now in Firefox or
Netscape the browser freezes but doesn't crash instantly upon
clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my scripting engine. I have refreshed my .dll's. I am
at a loss as to the cause or how to fix it. I have run several
malware/spyware programs and I am virus free.

Any help would be greatly appreciated.

Cyndi

 

[PA Bear]

Sounds like a scripting problem with the link. I wouldn't worry about it
myself.
--
~PA Bear

Hi PA Bear,

I am unable to give you the web page. It is a secure site that can only
be accessed by logging in.

I did get the code for the mailto: link. Maybe something in there will
help to troubleshoot. The email generates a link to a web based survey.

mailto:?subject=Project Management Issues Survey&body=[Enter a
personalized message here]%0D%0D%0D%0D%0DImportant Note:%0D If you
experience difficulty in accessing this assessment, please provide the
following assessment key when prompted.%0D%0DAssessment Key =
11%0D%0DPlease click on the following link to participate in the survey.
%0D%0Dhttp%3A%2F%2Fwww%2Ecambridgeconsult%2Enet%2FssAssessments%2FPMIS%2EASP%3FSponsor%3D0385E67A%2D3D27%2D4694%2DA81C%2DF8FD3589C93D

Thanks again,
Cyndi

I'm having a problem with my new computer and a mail link that
is prepopulated in both the subject and body.

Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i
click on the link, the error message boxes pops up immediately saying
Internet Explorer has encountered an error and will now close. No
specific module or file name called out.

What baffles me is that the problem also happens in Firefox and
Netscape but again ...only at that specific computer.

Thanks so much,
Cyndi

:

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto
link on a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and
OE.

I know that for this link, Lotus users were having the same
issue. A workaround was created for them that sent the email to
their email address which they would then have to forward to
whoever they were sending it to instead of popping an OE window
open where you could just enter your recipient and hit send.

I can use this workaround to get done what i need to get done,
but I really would like to figure out what's causing the problem
because the OE process is much quicker and easier.

:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in
message
I'm having a problem with my new computer and a mail link
that is prepopulated in both the subject and body. It isn't
Outlook or Outlook express that's crashing, it's internet
explorer.

The error message that comes up is This program encoutered a
problem and needs to close.

The error details do not show a specific module, it says
unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I
don't have the problem. I have not been able to replicate
the problem anywhere else. Only on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on
those two browsers also.

I thought it might be caused by the PCMover program moving
over all the stuff from my old to my new computer, and in
turn causing a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday. Found
lots of invalid keys (probably from the move) but after I
cleaned it all up - I still had the problem in IE, but now in
Firefox or Netscape the browser freezes but doesn't crash
instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my scripting engine. I have refreshed my .dll's.
I am at a loss as to the cause or how to fix it. I have run
several malware/spyware programs and I am virus free.

Any help would be greatly appreciated.

Cyndi

 

[Guest]

I do worry about it. I need to be able to click on this link and have it do
what I need it to do. I don't want to have to get up and go to another
computer to accomplish something that I should be able to do no matter what
computer I do it on.

A scripting error wouldn't explain why only this one computer has the problem.

But thanks again you guys for trying to help.

Cyndi

Sounds like a scripting problem with the link. I wouldn't worry about it
myself.
--
~PA Bear

Hi PA Bear,

I am unable to give you the web page. It is a secure site that can only
be accessed by logging in.

I did get the code for the mailto: link. Maybe something in there will
help to troubleshoot. The email generates a link to a web based survey.

mailto:?subject=Project Management Issues Survey&body=[Enter a
personalized message here]%0D%0D%0D%0D%0DImportant Note:%0D If you
experience difficulty in accessing this assessment, please provide the
following assessment key when prompted.%0D%0DAssessment Key =
11%0D%0DPlease click on the following link to participate in the survey.
%0D%0Dhttp%3A%2F%2Fwww%2Ecambridgeconsult%2Enet%2FssAssessments%2FPMIS%2EASP%3FSponsor%3D0385E67A%2D3D27%2D4694%2DA81C%2DF8FD3589C93D

Thanks again,
Cyndi

I'm having a problem with my new computer and a mail link that
is prepopulated in both the subject and body.

Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Cyndi29 wrote:
Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i
click on the link, the error message boxes pops up immediately saying
Internet Explorer has encountered an error and will now close. No
specific module or file name called out.

What baffles me is that the problem also happens in Firefox and
Netscape but again ...only at that specific computer.

Thanks so much,
Cyndi

:

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto
link on a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in message
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE and
OE.

I know that for this link, Lotus users were having the same
issue. A workaround was created for them that sent the email to
their email address which they would then have to forward to
whoever they were sending it to instead of popping an OE window
open where you could just enter your recipient and hit send.

I can use this workaround to get done what i need to get done,
but I really would like to figure out what's causing the problem
because the OE process is much quicker and easier.

:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in
message
I'm having a problem with my new computer and a mail link
that is prepopulated in both the subject and body. It isn't
Outlook or Outlook express that's crashing, it's internet
explorer.

The error message that comes up is This program encoutered a
problem and needs to close.

The error details do not show a specific module, it says
unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I
don't have the problem. I have not been able to replicate
the problem anywhere else. Only on this brand new Dell 9150.

I had installed Netscape and Firefox - the error occurred on
those two browsers also.

I thought it might be caused by the PCMover program moving
over all the stuff from my old to my new computer, and in
turn causing a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday. Found
lots of invalid keys (probably from the move) but after I
cleaned it all up - I still had the problem in IE, but now in
Firefox or Netscape the browser freezes but doesn't crash
instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I have
refreshed my scripting engine. I have refreshed my .dll's.
I am at a loss as to the cause or how to fix it. I have run
several malware/spyware programs and I am virus free.

Any help would be greatly appreciated.

Cyndi

 

[PA Bear]

I have another computer running the exact same thing and I

don't have the problem. I have not been able to replicate
the problem anywhere else. Only on this brand new Dell
9150.

Is the other PC also running WinXP SP2, fully patched? Do the same
applications & versions of them run in the background on both machines?

I thought it might be caused by the PCMover program moving
over all the stuff from my old to my new computer, and in
turn causing a conflict or something in the registry.

Could be. Was the old machine also running WinXP SP2? (The only way you'd
know for sure would be to format the drive and reinstall Windows.)

The problem /could/ be caused by hijackware.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

--
~PA Bear

I do worry about it. I need to be able to click on this link and have it
do what I need it to do. I don't want to have to get up and go to another
computer to accomplish something that I should be able to do no matter
what computer I do it on.

A scripting error wouldn't explain why only this one computer has the
problem.

But thanks again you guys for trying to help.

Cyndi

Sounds like a scripting problem with the link. I wouldn't worry about
it myself.
--
~PA Bear

Hi PA Bear,

I am unable to give you the web page. It is a secure site that can
only be accessed by logging in.

I did get the code for the mailto: link. Maybe something in there
will help to troubleshoot. The email generates a link to a web
based survey.

mailto:?subject=Project Management Issues Survey&body=[Enter a
personalized message here]%0D%0D%0D%0D%0DImportant Note:%0D If you
experience difficulty in accessing this assessment, please provide the
following assessment key when prompted.%0D%0DAssessment Key =
11%0D%0DPlease click on the following link to participate in the
survey.
%0D%0Dhttp%3A%2F%2Fwww%2Ecambridgeconsult%2Enet%2FssAssessments%2FPMIS%2EASP%3FSponsor%3D0385E67A%2D3D27%2D4694%2DA81C%2DF8FD3589C93D

Thanks again,
Cyndi

:

I'm having a problem with my new computer and a mail link
that is prepopulated in both the subject and body.

Can you give us a webpage containing such a mail link?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org


Cyndi29 wrote:
Thanks again Don for trying to help me figure this out.

No, none of the links you give explain what's happening. When i
click on the link, the error message boxes pops up immediately
saying Internet Explorer has encountered an error and will now
close. No specific module or file name called out.

What baffles me is that the problem also happens in Firefox and
Netscape but again ...only at that specific computer.

Thanks so much,
Cyndi

:

Hi,
An MSKB search found these articles:
OLEXP: Err Msg: Could Not Perform the Operation Because...
http://support.microsoft.com/kb/q182985/

OLEXP: Mailto Link Does Not Work with % Character and 2 Letters
http://support.microsoft.com/?kbid=230768

A new mail message window does not open when you click a mailto
link on a Web page in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;312346&Product=ol2002

Any of them look promising?

Don
[MS MVP- IE]

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in
message
Thanks Don,

I've done that and I've uninstalled and reinstalled both IE
and OE.

I know that for this link, Lotus users were having the same
issue. A workaround was created for them that sent the email
to their email address which they would then have to forward
to whoever they were sending it to instead of popping an OE
window open where you could just enter your recipient and hit
send.

I can use this workaround to get done what i need to get done,
but I really would like to figure out what's causing the
problem because the OE process is much quicker and easier.

:
Hi,
Try re-registering OE as the default email program

See: http://insideoe.tomsterdam.com/faqs/why.htm#reregOE

"Cyndi29" <Cyndi29[at]discussions.microsoft.com> wrote in
message
I'm having a problem with my new computer and a mail link
that is prepopulated in both the subject and body. It
isn't Outlook or Outlook express that's crashing, it's
internet explorer.

The error message that comes up is This program
encoutered a problem and needs to close.

The error details do not show a specific module, it says
unknown.

I am running IE and OE 6 and winxp sp2.

I have another computer running the exact same thing and I
don't have the problem. I have not been able to replicate
the problem anywhere else. Only on this brand new Dell
9150.

I had installed Netscape and Firefox - the error occurred
on those two browsers also.

I thought it might be caused by the PCMover program moving
over all the stuff from my old to my new computer, and in
turn causing a conflict or something in the registry.

I ran two registry checker/cleaner programs yesterday.
Found lots of invalid keys (probably from the move) but
after I cleaned it all up - I still had the problem in
IE, but now in Firefox or Netscape the browser freezes
but doesn't crash instantly upon clicking the mail link.

I have tried uninstalling and reinstalling IE and OE. I
have refreshed my scripting engine. I have refreshed my
.dll's. I am at a loss as to the cause or how to fix it.
I have run several malware/spyware programs and I am
virus free.

Any help would be greatly appreciated.

Cyndi