Mail merge in Word 2000

[Stephen White]

I have installed Microsoft Office Professional 2000 from the same disks
on my desktop (running Windows XP Home) and my notebook (running Windows
98). On my notebook running a mail merge within Word 2000 works fine.

However, if I open a new blank document in Word 2000 on my desktop, the
option for mail merging on the Tools menu is "Merge Documents ...
"rather than "Mail Merge . . " and if I click "Merge Documents ..." I am
asked to select the document to be merged into the new open document.
Moreover, if before this I open the View menu and choose Toolbars there
is no Mail Merge toolbar to select.

However, if I open a previously created (on my notebook) mail merge
document, the Mail Merge toolbar is available for selection and from
this I can select the Mail Merge Helper which will allow me to create a
new mail merge document from scratch.

I wonder if this might have something to do with the Works in Word
Add-in because I have had some Works components installed on the desktop
at times, but I have attempted to remove all trace of Works using the
Add/Remove option the Control Panel - though I note that there is still
a Microsoft Works folder in the Program Files folder with some files and
a folder (1033) and subfolder (Tasks) in it. Not knowing exactly what
these are doing I do not like to delete them manually.

I would appreciate any suggestions. How can I fix Word 2000 on my
desktop so that when I open a new document, the Mail Merge toolbar is
available for selection and mail merge option on the Tools menu is "Mail
Merge ..." rather than "Merge Documents ..."?

 

[Kate G.]

I also have Word 2000 -- and Mail Merge should be an option on the Tools
Menu. If it is not... then try reseting the Toolbars and Menus by going to
View --> Toolbars --> Customize (or right click with cursor over a toolbar).
Then select Reset.

If that doesn't do it -- you can manually add the Mail Merge function to the
toolbar by going back to the same Customize Dialog Box... and you can
actually add a toolbar button from the Commands Tab --> All Commands -->
Mail Merge Helper. You can drag this to any toolbar -- and when you click
on it, it will activate the Mail Merge Helper.

Hope that helps.

Kate

 

[Stephen White]

Many thanks, Kate.

Your second suggestion has solved the problem for me. (I ought to have
been able to think of it for myself..)

The problem with the first suggestion (which I would much rather have
solve the problem) is that there is no Mail Merge toolbar to select (to
Customize or right click on) when I go View -> Toolbars etc. It only
appears there if I open an already created Mail merge document.

I also have Word 2000 -- and Mail Merge should be an option on the Tools
Menu. If it is not... then try reseting the Toolbars and Menus by going to
View --> Toolbars --> Customize (or right click with cursor over a toolbar).
Then select Reset.

If that doesn't do it -- you can manually add the Mail Merge function to the
toolbar by going back to the same Customize Dialog Box... and you can
actually add a toolbar button from the Commands Tab --> All Commands -->
Mail Merge Helper. You can drag this to any toolbar -- and when you click
on it, it will activate the Mail Merge Helper.

Hope that helps.

Kate