mail merge contacts

[DFitz]

I'm running Office 2000 and am able to create labels, form letters, etc.
from scratch using Public Contacts & Outlook's mail merge option. However,
some others in my group are running Office 2002 and are having problems
creating "new documents" using this feature. They get to Word's Mail Merge
Helper Window, can do the Setup but after that the Create Labels window
where you select the merge fields will not appear. Also, if I start in Word
and try to link back to the Outlook database it doesn't see the Public
Folder Contacts.

Added info: Both versions merge properly if I create a main merge document
and save it out on the network.

Anybody have any ideas on how to correct this?

Thank you.

 

[Judy Gleeson]

Do they have the same version of Word and Outlook? It doesn't work well if
you have differing versions.


Judy Gleeson
Acorn Training and Consulting
"we're nuts about Outlook"

www.acorntraining.com.au/productivit.htm

 

[DFitz]

Yes those running Office 2002 have the same version for both Word and
Outlook. It's strange that when beginning in Outlook they CAN perform the
merge as long as I provide them with the form document.

Thanks for any help you can provide on this problem.