Lost Option To Delete Groups Of Emails

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Using Office 2003 and Outlook (exchange). I have several
users who have lost the ability to delete groups of email messages.
As an example, if you group by date, you will get a title bar for each
group of dates and the number of messages in that group.

On some machines, simply placing the focus on the title bar of a group and
selecting delete, the entire group of messages are deleted.

But on another group of machines, selecting delete does nothing (no errors or
any resulting action). Uninstalling and reinstalling Outlook has no impact
on the problem.

Any ideas would be appreciated. Any recent Outlook updates from
Microsoft that might have been pushed out to some groups of users and
not others?
 
What options do you have when you right click on the group header? It should
list the Delete action as well. Does this work for you?
 
Sorry, I forgot that info. None of the Delete options work - right click,
toolbar delete button or File | Delete.
--
Thanks
Dennis
Application Support


Roady said:
What options do you have when you right click on the group header? It should
list the Delete action as well. Does this work for you?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Click to expand...
 
But the option is listed in the right click menu? Tried resetting the view
already on the folder?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Sorry, I forgot that info. None of the Delete options work - right click,
toolbar delete button or File | Delete.
--
Thanks
Dennis
Application Support


Roady said:
What options do you have when you right click on the group header? It
should
list the Delete action as well. Does this work for you?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Using Office 2003 and Outlook (exchange). I have several
users who have lost the ability to delete groups of email messages.
As an example, if you group by date, you will get a title bar for each
group of dates and the number of messages in that group.

On some machines, simply placing the focus on the title bar of a group
and
selecting delete, the entire group of messages are deleted.

But on another group of machines, selecting delete does nothing (no
errors
or
any resulting action). Uninstalling and reinstalling Outlook has no
impact
on the problem.

Any ideas would be appreciated. Any recent Outlook updates from
Microsoft that might have been pushed out to some groups of users and
not others?
Click to expand...
Click to expand...
Click to expand...
 
Thanks for the reply. I've tried changing the view, the sort order, grouping
but none make any difference. Yes, I do have the delete option on the right
click (not grayed out).

I've checked with the Exchange admin to make sure there weren't any profile
changes or changes to the domain groups. And because of the way we push out
updates, I'm sure that both working and non-working groups have received the
same sets of updates. ??
--
Thanks
Dennis
Application Support


Roady said:
But the option is listed in the right click menu? Tried resetting the view
already on the folder?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Sorry, I forgot that info. None of the Delete options work - right click,
toolbar delete button or File | Delete.
--
Thanks
Dennis
Application Support


Roady said:
What options do you have when you right click on the group header? It
should
list the Delete action as well. Does this work for you?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Using Office 2003 and Outlook (exchange). I have several
users who have lost the ability to delete groups of email messages.
As an example, if you group by date, you will get a title bar for each
group of dates and the number of messages in that group.

On some machines, simply placing the focus on the title bar of a group
and
selecting delete, the entire group of messages are deleted.

But on another group of machines, selecting delete does nothing (no
errors
or
any resulting action). Uninstalling and reinstalling Outlook has no
impact
on the problem.

Any ideas would be appreciated. Any recent Outlook updates from
Microsoft that might have been pushed out to some groups of users and
not others?
Click to expand...
Click to expand...
Click to expand...
 
No update is involved here.

View-> Arrange By-> Custom...-> Reset Current View

If that doesn't work locate outcmd.dat and rename it to .old when Outlook is
closed.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Thanks for the reply. I've tried changing the view, the sort order,
grouping
but none make any difference. Yes, I do have the delete option on the
right
click (not grayed out).

I've checked with the Exchange admin to make sure there weren't any
profile
changes or changes to the domain groups. And because of the way we push
out
updates, I'm sure that both working and non-working groups have received
the
same sets of updates. ??
--
Thanks
Dennis
Application Support


Roady said:
But the option is listed in the right click menu? Tried resetting the
view
already on the folder?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Sorry, I forgot that info. None of the Delete options work - right
click,
toolbar delete button or File | Delete.
--
Thanks
Dennis
Application Support


:

What options do you have when you right click on the group header? It
should
list the Delete action as well. Does this work for you?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Using Office 2003 and Outlook (exchange). I have several
users who have lost the ability to delete groups of email messages.
As an example, if you group by date, you will get a title bar for
each
group of dates and the number of messages in that group.

On some machines, simply placing the focus on the title bar of a
group
and
selecting delete, the entire group of messages are deleted.

But on another group of machines, selecting delete does nothing (no
errors
or
any resulting action). Uninstalling and reinstalling Outlook has no
impact
on the problem.

Any ideas would be appreciated. Any recent Outlook updates from
Microsoft that might have been pushed out to some groups of users
and
not others?
Click to expand...
Click to expand...
Click to expand...
 
I really appreciate all the help. Neither of the suggestions worked. The
Reset Current View was grayed out. I deleted all instances of outcmd.dat and
emptied the Recycle Bin, but the behavior persists.
--
Thanks
Dennis
Application Support


Roady said:
No update is involved here.

View-> Arrange By-> Custom...-> Reset Current View

If that doesn't work locate outcmd.dat and rename it to .old when Outlook is
closed.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Dennis said:
Thanks for the reply. I've tried changing the view, the sort order,
grouping
but none make any difference. Yes, I do have the delete option on the
right
click (not grayed out).

I've checked with the Exchange admin to make sure there weren't any
profile
changes or changes to the domain groups. And because of the way we push
out
updates, I'm sure that both working and non-working groups have received
the
same sets of updates. ??
--
Thanks
Dennis
Application Support


Roady said:
But the option is listed in the right click menu? Tried resetting the
view
already on the folder?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Sorry, I forgot that info. None of the Delete options work - right
click,
toolbar delete button or File | Delete.
--
Thanks
Dennis
Application Support


:

What options do you have when you right click on the group header? It
should
list the Delete action as well. Does this work for you?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Using Office 2003 and Outlook (exchange). I have several
users who have lost the ability to delete groups of email messages.
As an example, if you group by date, you will get a title bar for
each
group of dates and the number of messages in that group.

On some machines, simply placing the focus on the title bar of a
group
and
selecting delete, the entire group of messages are deleted.

But on another group of machines, selecting delete does nothing (no
errors
or
any resulting action). Uninstalling and reinstalling Outlook has no
impact
on the problem.

Any ideas would be appreciated. Any recent Outlook updates from
Microsoft that might have been pushed out to some groups of users
and
not others?
Click to expand...
Click to expand...
Click to expand...
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Delete email by group in outlook 2003 2
Import GROUPS from Outlook Express to Outlook 1
restore deleted email 1
How can I delete emails from a certain day all at once?? 2
cannot delete send/receive group 3
retrieve deleted group from Outlook 2003 address book 1
Standardized email signature 9
"Reply to all" puts copies in deleted box 1

Back
Top