lost network printers when installing local printer

[Gary]

I need some help in identifying a problem. I have a
user who had a dozen or so network printers installed.
He was able to see them in office xp. Two weeks ago he
installed a smart label printer locally. When he goes in
to an office app, the only printer listed is the local
printer. I have deleted the network printers and re-
added them. I still only see the local printer. I even
deleted the local printer in hoping it would "free" up
teh network printers. Nothing happened. It isn't
showing any printers. Under the printer and faxes, I
still see all the network printers. Can anyone help?

Thanks,

Gary

 

[Ross Waldron]

I need some help in identifying a problem. I have a
user who had a dozen or so network printers installed.
He was able to see them in office xp. Two weeks ago he
installed a smart label printer locally. When he goes in
to an office app, the only printer listed is the local
printer. I have deleted the network printers and re-
added them. I still only see the local printer. I even
deleted the local printer in hoping it would "free" up
teh network printers. Nothing happened. It isn't
showing any printers. Under the printer and faxes, I
still see all the network printers. Can anyone help?

Thanks,

Gary

Hmm.
1. So exactly HOW did you re-add the network printers.
2. I'm assuming the SLP printer drivers on the PCs that have the
network printers attached are all set as shared printers?
3. Have you tried the excellent Seiko technical support help desk? The
number is 1-800 757 1011