Lost all sound

[JR5280]

My son tried to reduce the CPU usage by removing programs which had no usage.
Everything works EXCEPT- 1. I had to reinstall Messenger Windows Live, 2. I
lost the Unused Desktop Icon and most critical 3. there is no sound on the
computer.

The speakers are powered. In the Control Panel, in Sounds and Audio Devices
under the Volume tab it says "No Audio Device" and the volume and speaker
settings are greyed out. In the Audio tab the Sound Playback and the
Recording both say "Modem #0 Line Record. I have no speaker (Volume Control)
in the tray.

I can't find my sound card (Turtle Beach Santa Cruz) in the Device Manager.
There are 3 yellow question marks in the Device Manager-under ?Other Devices
is listed ?Multimedia Audio Controller and ?Unsupported Device.

I was going to do a System Restore but I only have restore points for Dec
27, 28 and 29. I need to get back to Dec 23 or maybe Dec 24 for a clean
restoral.

I would really appreciate any help you can give.

 

[Rich Barry]

Try reinstalling your Turtle Beach Software and Drivers.

 

[JR5280]

Hi Rich,
I reinstalled the driver which fortunately was still on Dell's website for
my 2001 computer and the sound was restored. Thanks very much for your
solution.

 

[Rich Barry]

Glad to hear that worked. Happy New Year

 

[John Smith]

My son tried to reduce the CPU usage by removing programs which had no
usage.
Everything works EXCEPT- 1. I had to reinstall Messenger Windows Live, 2.
I
lost the Unused Desktop Icon and most critical 3. there is no sound on the
computer.

The speakers are powered. In the Control Panel, in Sounds and Audio
Devices
under the Volume tab it says "No Audio Device" and the volume and speaker
settings are greyed out. In the Audio tab the Sound Playback and the
Recording both say "Modem #0 Line Record. I have no speaker (Volume
Control)
in the tray.

I can't find my sound card (Turtle Beach Santa Cruz) in the Device
Manager.
There are 3 yellow question marks in the Device Manager-under ?Other
Devices
is listed ?Multimedia Audio Controller and ?Unsupported Device.

I was going to do a System Restore but I only have restore points for Dec
27, 28 and 29. I need to get back to Dec 23 or maybe Dec 24 for a clean
restoral.

I would really appreciate any help you can give.

Are you sure you only have restore points for the dates you mentioned? Seems
weird that you don't have more! Sounds like somehow your son has managed to
remove the drivers for your sound card. Do you have the CD that came with
the sound card? This will have the drivers on it. If so, put it in and
reinstall the drivers. If you don't have this CD, try visiting your sound
card manufacturer's website and searching it for drivers.

 

[John Smith]

Are you sure you only have restore points for the dates you mentioned?
Seems weird that you don't have more! Sounds like somehow your son has
managed to remove the drivers for your sound card. Do you have the CD that
came with the sound card? This will have the drivers on it. If so, put it
in and reinstall the drivers. If you don't have this CD, try visiting your
sound card manufacturer's website and searching it for drivers.

edit: problem already solved, nevermind