weekend said:
went to Hp, found Conexant HD audio driver, downloaded & tried to install,
but got this message: "Driver installation failed. Could not find the MEDIA
device for this driver." This may be connected to another message I've been
getting when I reboot: that I have a PCI device that needs a driver. However,
when I try to install the PCI device, it says: This hardware was not
installed because the wizard can't find the necessary software."....are the
two related, and if so, how can I connect them? If not, how can I find the
MEDIA device for the Conexant driver? have XP professional 2003
Look in Device Manager, under System Devices. There should be a
"Microsoft UAA Bus Driver for High Definition Audio"
That is a part of the audio solution for HDAudio. It is the Microsoft
part of the solution, not present in the original WinXP release, and
added later.
Some downloadable drivers, include in the installer, a copy
of UAA (in MSHDQFE folder), and the installer installs the
QFE version of UAA first, then installs the actual hardware
driver bits. If your WinXP is already running SP3 Service
Pack, then UAA driver should already be installed.
You didn't give any details, such as the model number of computer,
a link to the download page, so it is hard to tell from here,
whether your driver has a MSHDQFE folder or not.
If the driver did have MSHDQFE and had copies of KB888111 for
SP1 or SP2, then you could try the following. This helps
for a RealTek driver that won't install, most likely because
the user was at SP3 already, and the RealTek installer doesn't
seem to handle that case well.
*******
1)Go in safe mode [ Press F8 when the computer is booting ]
1a) [ Use the Device Manager for the following steps... ]
2)Disable the HD audio device under Sound Video Games
controllers, do not uninstall it here!
3)Disable under the system devices "Microsoft UAA bus driver for high
definition audio", do not uninstall it here!
4)Now uninstall the "Microsoft UAA bus driver for high definition audio"
(via this device manager in safe mode), the HD audio device will then
also be uninstalled automatically.
5)Install the latest driver for your motherboard.
*******
If your computer does not currently have a UAA entry, and you're
still running SP1 or SP2, then perhaps all that is needed, is to
install KB888111.
http://support.microsoft.com/kb/888111
And if you haven't told the whole story, and are installing all
drivers from scratch after an install from a retail or OEM
install CD, you could be missing the chipset drivers. Those
are the first thing you install, before doing the others.
In the stuff I suggested above, I'm assuming the drivers
for the system are largely, already installed, and this is
a UAA screwup.
Some manufacturers choose to ignore the UAA requirements, and
deliver drivers without solving UAA issues. In which case,
the user is (somehow) supposed to guess they need KB888111.
If you have SP3 installed, you may already have KB888111
as it is part of SP3.
Oh, and check the BIOS setup screen, and make sure HDaudio
is turned on. Maybe somehow it got turned off. To get to the
BIOS screen, you press <Del> or <F2> or something similar.
Your user manual may mention which key to press, to get to the
BIOS setup. It is likely printed on the BIOS screen during the
first few seconds of boot, as to which key to use. (As long
as the system isn't using "Full Screen Logo" to hide the
text.)
HTH,
Paul
