Logout Issues - Repost

[Locke]

I have 1 Gb of RAM and and 2.8 GHz computer using WinXP SP2. When I have 2
users logged on, say one is running a virus scan online and the other gets
on and watches TV or does anything for that matter and tries to logoff - it
never completes the logoff task. I can switch users all day long but when I
try to log the 2nd user out it wont work - I have let it sit for half an
hour if not longer waiting - the HD light is going so I know that something
is happening but I cant CTRL-ALT-DEL or any combination of CTRL-C or
CTRL-Break or ESC or anything to get it to do something. Please help.

Locke

 

[Sultan]

I have 1 Gb of RAM and and 2.8 GHz computer using WinXP SP2. When I
have 2 users logged on, say one is running a virus scan online and the
other gets on and watches TV or does anything for that matter and
tries to logoff - it never completes the logoff task. I can switch
users all day long but when I try to log the 2nd user out it wont work
- I have let it sit for half an hour if not longer waiting - the HD
light is going so I know that something is happening but I cant
CTRL-ALT-DEL or any combination of CTRL-C or CTRL-Break or ESC or
anything to get it to do something. Please help.

Locke

Does it happen no matter which user tries to log off? Which XP by the way
-- Home or Pro? What happens if you just log each in and then try logging
the first (or second) off without running any programs under either? It
sounds like a hung program but not enough information to say for sure.

 

[Sultan]

I have 1 Gb of RAM and and 2.8 GHz computer using WinXP SP2. When I
have 2 users logged on, say one is running a virus scan online and the
other gets on and watches TV or does anything for that matter and
tries to logoff - it never completes the logoff task. I can switch
users all day long but when I try to log the 2nd user out it wont work
- I have let it sit for half an hour if not longer waiting - the HD
light is going so I know that something is happening but I cant
CTRL-ALT-DEL or any combination of CTRL-C or CTRL-Break or ESC or
anything to get it to do something. Please help.

Locke

Locke - can I call you John? Sorry I'm a Lost fan. Try looking through
this link and see if anything grabs ya - one thing I saw was the fax
service causing this - not sure if it applies in your case but
nonetheless--
http://www.theeldergeek.com/shutdown_issues_in_xp.htm

 

[Frances [MSFT]]

Hello Locke,

Good to hear from you.

According to the message, I understand that the 2nd user cannot logoff on
the winXP SP2 machine. Is this correct?

Please give me more information about this issue, such as the answers to
Sultan's questions. This will help to narrow down the issue. Thanks for the
input, Sultan.

As far as I know, there is a tool which can help to gets rid of problems
with user profile not unloading. You can download it from the link below
and check the effect.

User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-
B570-42470E2F3582&displaylang=en

Does it help? If the issue persists, please try the steps below and check
the effect.

Step 1. Clean boot
=================
1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.

2. In the Startup tab, click the "Disable All" button.

3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.

4. Click OK and restart your computer.

Does this issue occur now? If it persists, please try the next step.

Step 2. Safe Mode
==================
1. Restart your computer and start pressing the F8 key on your keyboard. On
a multi-boot computer, you can press the F8 key when you see the Boot Menu.

2. When the "Windows Advanced Options Menu" appears, select "Safe Mode",
and then press ENTER.

3. When the Boot menu appears again, with the words "Safe Mode" displayed
in blue at the bottom, select the installation you want to start, and then
press ENTER.

Does it occur now?

In the meantime, please help to gather the system information on the
problematic machine. Download the MPSRPT SETUPPerf.exe and MPSRPT SETUPPerf
readme.txt from the link below. Then run MPSRPT SETUPPerf.exe on the
problematic machine when the problem occurs. Send the result to
(e-mail address removed) for further research.

Note: please type yes when asked whether to include msinfo32 report.

Microsoft Product Support's Reporting Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&DisplayLang=en


Hope this helps. If the issue persists, don't hesitate to get in touch!

Best regards,

Frances He

Microsoft Online Partner Support

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[Guest]

I had the same problem and found that it was caused by Spware Doctor 3.2.
After removing this program the problem was resolved, problem comes back if
Spyware Doctor 3.2 is re-installed. This problem did not exist with the
earlier version of Spyware Doctor