G
Guest
inlaw just showed up with an e machine, (laptop) they constantly had a pop-up
indicating spyware. apparently someone (neighbour), could not remove the
spyware, and subsequently went into msconfig, and made a selective start-up,
turning off who knows what from starting. currently, the laptop boots to the
user id login (which it never did before), and when clicking the name, logs
the person in and then immediately logs the out. I have tried to do the
same in safe mode, reset to last known configuration that worked, etc. admin
etc, but same result each time. the recovery console is not installed on the
machine, and there are only 3 cd`s to which to re-install the os, which will
wipe the drive (very bad thing here). currently there is about 25gigs, of
family photos, and family tree that is desperatety. required to be saved.
when attempting to use the 3 finger salute (cntrl, alt delete), instead of
getting to the task manager, there was a pop-up indicating the the admin has
revoked those privledges,( which i am assuming was the spyware causing that)
this occurred before the msconfig situation happened.
windows xp home edition o.e.m. unsure if it is fully updated??
any help would be appreciated to atleast get into windows to back up the
data/photos before i nuke the drive.
indicating spyware. apparently someone (neighbour), could not remove the
spyware, and subsequently went into msconfig, and made a selective start-up,
turning off who knows what from starting. currently, the laptop boots to the
user id login (which it never did before), and when clicking the name, logs
the person in and then immediately logs the out. I have tried to do the
same in safe mode, reset to last known configuration that worked, etc. admin
etc, but same result each time. the recovery console is not installed on the
machine, and there are only 3 cd`s to which to re-install the os, which will
wipe the drive (very bad thing here). currently there is about 25gigs, of
family photos, and family tree that is desperatety. required to be saved.
when attempting to use the 3 finger salute (cntrl, alt delete), instead of
getting to the task manager, there was a pop-up indicating the the admin has
revoked those privledges,( which i am assuming was the spyware causing that)
this occurred before the msconfig situation happened.
windows xp home edition o.e.m. unsure if it is fully updated??
any help would be appreciated to atleast get into windows to back up the
data/photos before i nuke the drive.