Linksys WPC11 Problem

[Gordon]

I have a Dell laptop and used my Linksys WPC11 card with no problems
until I had to reinstall Windows XP - Home addition. The PC was
purchased in May 2002 with XP installed and I kept up with the various
Windows updates as they came out.

After my HDD died, I had to reinstall. The very first time I tried to
go into "Sleep" mode, the system uses over 95% of its resources for
"System" -- not System Idle and for practile purposes the machine is
locked up. Although if you want to wait minutes you can get a
response to a mouse click, more minutes the next mouse click, etc.

I have removed the WPC11 drivers and the problem goes away. I have
reinstalled Windows XP Home twice (once from the orginal Dell Backup
CD and once from a purchased full blown XP Home CD) with the same
specific result -- and the same cure -- remove the WPC11 drivers and
card -

I have tried both the drivers in Windows (they install automatically
if you plug the PCMCIA card and the current ones (well Idid this in
May 2004) from the Linksys site.

My work around is just to prevent via Power Setup settings the machine
from using the Sleep status.

I would like to use the Sleep status, but don't know what to do.

Anybody experience this?

Anybody using the WPC51AB card which is similar but has 802.11 B and
G?




SPAM has driven me to Spoof my email, sorry

Try: First "dot" Last at Earthlink "dot" net
Gordon W. Potter
Atlanta, GA

 

[Nathan McNulty]

Have you tried updating the BIOS for the laptop? Dell is very good at
fixing problems like these and may have released a BIOS update for this
issue. It makes no sense that it worked before but doesn't now unless
the drivers they used were in some way modified. I would also contact
Dell's technical support or support forums if possible. Unfortunately,
Dell has moved their tech support overseas which makes things pretty
difficult to work with at times.

 

[Wallace Hill]

D/L the drivers directly from Linksys http://www.linksys.com/download/

 

[Gordon]

I have the most recent BIOS -

Dell's tech support took the position, "we did not sell the card" the
system does not have any problems without the card, so don't bother
us.

The Linksys people say essentially, nobody else has this problem with
our cards, it must be a Dell problem.

Have you tried updating the BIOS for the laptop? Dell is very good at
fixing problems like these and may have released a BIOS update for this
issue. It makes no sense that it worked before but doesn't now unless
the drivers they used were in some way modified. I would also contact
Dell's technical support or support forums if possible. Unfortunately,
Dell has moved their tech support overseas which makes things pretty
difficult to work with at times.

SPAM has driven me to Spoof my email, sorry

Try: First "dot" Last at Earthlink "dot" net
Gordon W. Potter
Atlanta, GA

 

[Nathan McNulty]

Well that just stinks. When you say you reinstalled Windows, do you
mean you formatted and then installed Windows or did you just try a
repair install? If you take the card out, format, install Windows, then
install the drivers, then install the card, what happens? Also try this
method with installing the card first, then install the drivers. Does
this still happen either way with the OEM copy or retail copy?

 

[Gordon]

When the problem first happened, I had replaced a dead HDD, so that
one was clean and virgin as far as I know. Also I did format the
drive the first time -- before I installed Windows.

Then I formated a second time and installed windows from full version
instead of from the Dell OEM restore disk.

In both cases I did download all the Microsoft Updates as a first
step, before I even put the card in the machine.

After I have the problem, if I remove the card and the drivers, the
problem goes away i.e. I can put the PC in the Sleep mode and all is
fine.

Windows has drivers for this card, so when you plug the card in,
windows installs the Plug and Play drivers it has.

I have removed those drivers and installed those downloaded from
Linksys. No difference in symptoms or cure.

I will admit, I have not installed drivers before I put the card into
the machine.

Well that just stinks. When you say you reinstalled Windows, do you
mean you formatted and then installed Windows or did you just try a
repair install? If you take the card out, format, install Windows, then
install the drivers, then install the card, what happens? Also try this
method with installing the card first, then install the drivers. Does
this still happen either way with the OEM copy or retail copy?

SPAM has driven me to Spoof my email, sorry

Try: First "dot" Last at Earthlink "dot" net
Gordon W. Potter
Atlanta, GA

 

[Nathan McNulty]

That is just strange. At this point, I would make Linksys work with me
to fix that problem. It doesn't matter if nobody else has this problem.
The fact is that you purchased their product and they need to help you
make it work even if that means sending you a new revision of that card
or something.