Links on Quick Launch bar to network shares not working.

[Dan]

Hi, if somebody would try to replicate my issue and give me the results i'd
really appreciate it.

Create a shortcut to a shared network folder (not a subfolder of a shared
folder), put shortcut on the Quick Launch bar. Resize the quick launch bar
so that the shortcut is not visible unless you click the ">>" to open the
pop-up menu. The properties of the link should be similar to
\\servername\foldername (NOT \\servername\foldername\subfoldername).

Now click on the shortcut you made in pop-up menu and let me know if it
works or if it gives you this error:

"The drive or network connect that the shortcut 'SharedFolder.LNK' refers to
is unavailable. Make sure that the disk is properly inserted or the network
resource is available, and then try again."

I get that error only when the shortcut is in the popup portion of the Quick
Launch (or any custom toolbar), the problem does not occur if I expand the
Quick Launch bar or put the shortcut on the desktop.

Thanks,
Daniel P.

 

[Dan]

After testing on an XP machine that didn't have the same problem I did, I
installed 25 critical updates from the Windows Update site and it has the
same problem now. So, I've narrowed it down to 25 things I guess. Anyone
want to take a stab at this? This makes 3 of 3 XP systems with the same
problem now (till we upgrade all 500+ systems to XP)? Kinda sucks when a
patch breaks things.

SuccessfulWednesday, September 10, 2003331953: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003329170: Security UpdateWeb site
SuccessfulWednesday, September 10, 2003811630: Critical Update (Windows XP)
Read more...Web site
SuccessfulWednesday, September 10, 2003814078: Security Update (Microsoft
Jscript version 5.6, Windows 2000, Windows XP)Web site
SuccessfulWednesday, September 10, 2003817787: Security Update Windows Media
Player for XPWeb site
SuccessfulWednesday, September 10, 2003817606: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003Security Update for Windows XP
(819696)Web site
SuccessfulWednesday, September 10, 2003823559: Security Update for Microsoft
WindowsWeb site
SuccessfulWednesday, September 10, 2003Security Update for Microsoft Data
Access Components (823718)Web site
SuccessfulWednesday, September 10, 2003810577: Security UpdateWeb site
SuccessfulWednesday, September 10, 2003810833: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003810565: Critical UpdateWeb site
SuccessfulWednesday, September 10, 2003328310: Security UpdateWeb site
SuccessfulWednesday, September 10, 2003Q329115: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003Q329390: Security UpdateWeb site
SuccessfulWednesday, September 10, 2003814033: Critical UpdateWeb site
SuccessfulWednesday, September 10, 2003Q329441: Critical UpdateWeb site
SuccessfulWednesday, September 10, 2003Security Update for Windows XP
(815021)Web site
SuccessfulWednesday, September 10, 2003816093: Security Update Microsoft
Virtual Machine (Microsoft VM)Web site
SuccessfulWednesday, September 10, 2003Q817287: Critical Update (Catalog
Database Corruption in Microsoft Windows XP)Web site
SuccessfulWednesday, September 10, 2003811493: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003821557: Security Update (Windows
XP)Web site
SuccessfulWednesday, September 10, 2003Security Update for Microsoft Windows
(KB824105)Web site
SuccessfulWednesday, September 10, 2003330994: April 2003, Security Update
for Outlook Express 6 SP1Web site
SuccessfulWednesday, September 10, 2003August 2003, Cumulative Patch for
Internet Explorer 6 Service Pack 1 (822925)Web site

 

[Dan]

Ok, so I finally got someone at Micorosoft to replicate this problem and he
said he'd escalate it.

 

[Armin Fischer]

We encountered the same error. Any news since posting?

 

[danp129]

I formatted and went back to Windows 2000 Pro which still works fine.
Here's my last corospondance with Microsoft, you could probably use my
case number if you contact them and tell them you are having the same
issue:

__________________________________

******* The following is an email for a support case from Microsoft
Corp.
******* DO NOT REPLY TO THIS MESSAGE--your email will not be added to
******* the case if you do. Instead, FORWARD your response to the
******* email address (e-mail address removed) and place your text after
******* the keyword 'MESSAGE:'. Also, delete all other text above
******* and below the keywords 'CASE_ID_NUM: SRnnn' and 'MESSAGE:'
******* to ensure proper delivery of your email. Thank you.

CASE_ID_NUM: SRZ030829001041
MESSAGE:
********************** The message for you follows
************************
Hello Daniel,

It was a pleasure working with you on your Windows XP issue. I hope
that you were pleased with the service I provided you.

Our goal is to make sure you are Very Satisfied with Microsoft Product
Support Services. If you are not satisfied with all aspects of this
case, please let us know as soon as possible.

Based on our last chat session we were unable to resolve your issue
and we will be closing the case as "Not Resolved" at the end of
business tomorrow if we do not hear back from you.

The following is what we were able to accomplish today:

ACTION:
Updated windows xp
RESULT:
unable to access network shares
CAUSE:
unknown - update from windowsupdate.microsoft.com
STATUS:
this is now a known issue and we are working to resolve it.
If you need to reconnect to us for more troubleshooting, or wish to
reply to let us know this problem has been resolved, please follow the
steps below:

1) Open "Help & Support".
2) Choose to "Get Support".
3) Choose to "Get Help from Microsoft".
4) On the next screen, choose the option to "View My Support
Requests".
5) Click on this SRZ Case number in the ID list and then select
Chat.
Please contact us and let us know if your case has been resolved by
Replying to this e-mail. I'd like to know that your issue has indeed
been taken care of.

If you have any questions or concerns regarding this case send email
to (e-mail address removed) and be sure to include your case number
SRZ030829001041 as the subject line of your email. Also if you need
more assistance from Microsoft Support, on this or any other issue,
please don't hesitate to call us back. If it is the same issue please
reference your existing case number.

Thank you again for choosing Microsoft.

Jason Holmes
Platforms Support Desktop
Microsoft Corporation
Phone: (425) 635-3311
_________________________________