Links in Email problem?

[Titanl9]

Running Window XP, 1st Ed with Office 2003.. When clicking any
link in an e-mail within Outlook, 2 IE windows open containing
the Website page.

How can I stop 2 IE windows opening?

Thanks in advance
Ti

 

[Diane Poremsky [MVP]]

see if the steps at http://www.slipstick.com/problems/firefox.htm help.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Alan Sun [MSFT]]

Hi,

According to your desciption, you can try the following steps to
troubleshoot the issue:

Step 1: Reregister Urlmon.dll
==================================
This problem can occur if the registration of the Urlmon.dll file is
corrupted. To resolve this problem, Please reregister Urlmon.dll. To do
this, please follow these steps:

1. Quit all programs that are running.
2. Click Start, and then click Run.
3. In the Open box, type "regsvr32 urlmon.dll" (without the quotation
marks), and then click OK. The following message appears: DllRegisterServer
in urlmon.dll succeeded.
4. Click OK.

Please test to click a hyperlink again and let me know the result.

If the issue persists, the problem can also be related to the incorrect web
settings. Please try the following steps to reset Web Settings to see
whether the problem persists.

Step 2: Reset Web Settings
=============================
1. Open Internet Explorer.
2. Go to Tools -> Internet Options.
3. On the Programs tab, please click the "Reset Web Settings" button.
4. Please check the "Internet Explorer should check to see whether it is
the default browser" checkbox.
5. Click OK to confirm the change.

Does the problem persist? If so, please try the following steps to edit the
file type.

Step 3: Edit URL protocol file types
============================
1. Double click My Computer; click Tools -> Folder Options -> the File
Types folder
2. Click the File Types column to sort the column list. In the File Types
column, find the URL: HyperText Transfer Protocol item and click the
Advanced button.
3. Select the Open item, click Edit. Use the following steps to check the
settings.
If there is no "Open" in the Actions list, please click New to create one.
In the Action field, type: Open
4. In the Application Used to perform action box:
"C:\Program Files\Internet Explorer\iexplore.exe" -nohome

Note: Please confirm your iexplore.exe path. Click Start -> Find -> Files
or Folders, type iexplore.exe. You can replace "C:\Program Files\Internet
Explorer\iexplore.exe" by the real path of iexplore.exe on your computer,
such as "A:\B\iexplore.exe" -nohome

5. Select the USE DDE option.
6. In the DDE Message field, type: "%1",,-1,0,,,,
7. In the Application field, type: IExplore
8. Don't type any information in the IExplor DDE Application Not Running
field
9. In the Topic field type: WWW_OpenURL, click OK. After you set the Open
item correctly, click Set Default.
10. Save these settings, and then repeat the process for other URL protocol
file types.
<<URL:File>> Transfer Protocol
<<URL:Gopher>> Protocol
<<URL:Hypertext>> Transfer protocol with Privacy

More info, see the following article:
281679 You cannot open a new Internet Explorer window or nothing occurs
after
http://support.microsoft.com/?id=281679

Hope this helps!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Titanl9]

(e-mail address removed) (Alan Sun [MSFT]) wrote in

Hi,

According to your desciption, you can try the following
steps to troubleshoot the issue:

Step 1: Reregister Urlmon.dll
==================================
This problem can occur if the registration of the
Urlmon.dll file is corrupted. To resolve this problem,
Please reregister Urlmon.dll. To do this, please follow
these steps:

1. Quit all programs that are running.
2. Click Start, and then click Run.
3. In the Open box, type "regsvr32 urlmon.dll" (without the
quotation marks), and then click OK. The following message
appears: DllRegisterServer in urlmon.dll succeeded.
4. Click OK.

Please test to click a hyperlink again and let me know the
result.

If the issue persists, the problem can also be related to
the incorrect web settings. Please try the following steps
to reset Web Settings to see whether the problem persists.

Step 2: Reset Web Settings
=============================
1. Open Internet Explorer.
2. Go to Tools -> Internet Options.
3. On the Programs tab, please click the "Reset Web
Settings" button. 4. Please check the "Internet Explorer
should check to see whether it is the default browser"
checkbox. 5. Click OK to confirm the change.

Does the problem persist? If so, please try the following
steps to edit the file type.

Step 3: Edit URL protocol file types
============================
1. Double click My Computer; click Tools -> Folder Options
-> the File Types folder
2. Click the File Types column to sort the column list. In
the File Types column, find the URL: HyperText Transfer
Protocol item and click the Advanced button.
3. Select the Open item, click Edit. Use the following
steps to check the settings.
If there is no "Open" in the Actions list, please click New
to create one. In the Action field, type: Open
4. In the Application Used to perform action box:
"C:\Program Files\Internet Explorer\iexplore.exe" -nohome

Note: Please confirm your iexplore.exe path. Click Start ->
Find -> Files or Folders, type iexplore.exe. You can
replace "C:\Program Files\Internet Explorer\iexplore.exe"
by the real path of iexplore.exe on your computer, such as
"A:\B\iexplore.exe" -nohome

5. Select the USE DDE option.
6. In the DDE Message field, type: "%1",,-1,0,,,,
7. In the Application field, type: IExplore
8. Don't type any information in the IExplor DDE
Application Not Running field
9. In the Topic field type: WWW_OpenURL, click OK. After
you set the Open item correctly, click Set Default.
10. Save these settings, and then repeat the process for
other URL protocol file types.
<<URL:File>> Transfer Protocol
<<URL:Gopher>> Protocol
<<URL:Hypertext>> Transfer protocol with Privacy

More info, see the following article:
281679 You cannot open a new Internet Explorer window or
nothing occurs after
http://support.microsoft.com/?id=281679

Thank you for offering some options. However, after trying
all in sequence as listed, followed by a reboot, afterclicking
clicking a link in Outlook 2003, two (2) internet explorer
windows still open.

Any other thoughts?

Regards,
Titan

 

[Titanl9]

see if the steps at
http://www.slipstick.com/problems/firefox.htm help.

Tried those steps. Interesting, after unchecking the suggested
box, it was still checked when reviewed.

 

[Alan Sun [MSFT]]

Hi Titan,

Thanks for your posting back.

I think something maybe set incorrectly by the 3rd party software in the
folder
options. Let's carry out the steps below to resolve it.

1. Click "Start" => "Run";
2. Type in "control folders" (without quotation mark pair) and click "OK";
3. Click "File Types" tab;
4. Find "(NONE) <URL:HyperText> Transfer Protocol" item;
5. Click "Advanced";
6. Delete all items in the "Actions";
7. Click "New";
8. Fill in "open" (without quotation mark pair) in the "Action" entry box,
and
"C:\Program Files\Internet Explorer\iexplore.exe" (without quotation mark
pair) in
the "Application used to perform action" entry box.
9. Click "OK" twice;
10. Repeat Step 5~9 for "(NONE) <URL:HyperText> Transfer Protocol with
Privacy" type.

Hope this helps!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alan Sun [MSFT]]

Hi Titan,

Thanks for your posting back.

I think something maybe set incorrectly by the 3rd party software in the
folder
options. Let's carry out the steps below to resolve it.

1. Click "Start" => "Run";
2. Type in "control folders" (without quotation mark pair) and click "OK";
3. Click "File Types" tab;
4. Find "(NONE) <URL:HyperText> Transfer Protocol" item;
5. Click "Advanced";
6. Delete all items in the "Actions";
7. Click "New";
8. Fill in "open" (without quotation mark pair) in the "Action" entry box,
and
"C:\Program Files\Internet Explorer\iexplore.exe" (without quotation mark
pair) in
the "Application used to perform action" entry box.
9. Click "OK" twice;
10. Repeat Step 5~9 for "(NONE) <URL:HyperText> Transfer Protocol with
Privacy" type.

Hope this helps!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.