Lexmark X73 Problem

[William Pelletier]

A friend of mine is having problems using his printer since he has
upgraded from WINME to WINXP. Since then, at first, his printer took a
long time to start printing. Now it won't print at all unless you
reinstall the drivers every time you use it. also when he unplugges his
USB plug and plugs it back in, the computer says it has found new
hardware and starts installing the printer again.

Any insight would be appreciated.

THX.

 

[namniar]

Are you using XP drivers for the printer?

Are you plugging it into the same USB port each time? With each new port
it will install the drivers for that port.

r.

 

[William Pelletier]

XP Drivers wouldn't work. Had to go to the Lexmark site to d/l drivers.
He is using the same USB port. he's tried others but he gets the same
result.

 

[namniar]

Did he delete the WinME drivers for the printer, soundcard, videocard, , USB
etc. before the WinXP upgrade?

If not you probably have driver conflicts with the printer at least. My
guess is some software applications may not like having the O/S changed
without a reinstall as well. Check the documentation on the WinXP upgrade
disk.

Unless someone else has a better idea.... Backup all data he wants to keep
and do a fresh install. You may not have to install ME first but be able to
install XP directly. You will need the ME disk and key for upgrade
verification. Check the MS site for verification of the above (probably
under install of "XP upgrade" or something like that). Others may clarify
this point (please do).

Let us know what happens, eh.

r.

 

[William Pelletier]

It was a clean format and install. I have installed it. I wouldn't have
it any other way. Too much trouble.

 

[namniar]

I agree. Any chance that the cable or printer has failed?

r.

 

[William Pelletier]

I doubt it. It had worked perfectly just before the xp upgrade. It seems
like software problems.

 

[namniar]

Ah, but you don't know for sure until you try.

Good luck - I am out of ideas.

r.

 

[William Pelletier]

ThX. Help was appreciated

Ah, but you don't know for sure until you try.

Good luck - I am out of ideas.

r.