latest windows 2000 update

[andrew]

a weird thing happened. I installed the latest update for
win 2000 and the new multimedia keyboard I bought has
issues now. i downloaded the latest driver, but the
volume control on the keyboard wont work 100%... it only
moves the volume up or down by 5% max.

what do i do ? or just wait until the next updates is
available, maybe that will fix the issue.

Andrew

 

[Jason Hall [MSFT]]

--------------------

Sender: "andrew" <[email protected]>
Subject: latest windows 2000 update
Date: Thu, 29 Apr 2004 08:39:31 -0700

a weird thing happened. I installed the latest update for
win 2000 and the new multimedia keyboard I bought has
issues now. i downloaded the latest driver, but the
volume control on the keyboard wont work 100%... it only
moves the volume up or down by 5% max.

what do i do ? or just wait until the next updates is
available, maybe that will fix the issue.

Andrew

--------------------

There is a known issue in regards to MS04-011 interfering with keyboard
software (specifically: Logitech)
Just out of curiosity, what is the model keyboard you are using?

There have been many issues with this update, and I am not sure if yours is
being addressed formally. You may want to contact Microsoft Support with
your issue, as well as Logitech Support

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~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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[Frank]

If it is a MS04-011 problem. You can get help here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;841382
Frank